Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Rogers

Laceyville,PA

Summary

Adaptable Quality Manager with a 11-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Focused Quality Controller with 2 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers. Team Leader with 3 years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Corporate Quality Manager

QPI
09.2010 - 07.2019
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Calibrated instruments and scales in production area and quality lab.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Devised specifications for processes.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Determined quality department standards, practices, and procedures.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Specified quality requirements of raw materials with suppliers.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Travel and assisted in the start up of new sites to ensure they were in compliance with customization and customer requirements.

Quality Supervisor

QPI
12.2008 - 09.2010
  • Directed and supervised over 100 employees involved in product inspection and quality control procedures.
  • Oversaw department of 12 by supervising daily operations, providing technical support and coordinating personnel.
  • Maintained inspection equipment and handled repair calls if equipment needed professional repair.
  • Developed monthly reports showing inspections and improvements.
  • Evaluated quality standard and reconciliation systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
  • Maintained knowledge of institutional policies and 19 key elements compliance regulations and communicated any developments and consequent changes in procedure to personnel.
  • Directed and supervised 12 employees involved in product inspection and quality control procedures.
  • Established inspection equipment to meet quality control standards.
  • Monitored activities and supporting systems in warehouse facilities settings to check compliance with all institutional and regulatory requirements
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
  • Validated new methods and equipment to properly integrate improved strategies into quality control processes.
  • Collaborated cross-functionally with supervisors from departments such as production and maintence to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
  • Maintained testing equipment in good working order to effectively quality control diaper control room and production seal production lines.
  • Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in warehouse industry settings.
  • Coordinated disposal of discrepant materials unsuitable for rework or recycling.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.

Team Leader

QPI
04.2005 - 12.2008
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated SOPs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system. Daily reconciliation to what went into customized product and back to warehouse and scrap reconciled within 2 % of allotment of waste.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Education

High School Diploma -

Northeast Bradford High School
Rome, PA

Skills

  • Inspection Processes
  • User Acceptance Testing (UAT)
  • Community Outreach
  • Stability Sampling
  • Sanitation Programs
  • Analytical Test Methods
  • SOP Review
  • Cost Control
  • Raw Materials
  • Team Training
  • Maintaining Clean Work Areas
  • Disciplinary Action
  • Performance Improvement Tracking
  • Strategy Management
  • External Audit Support
  • Write Reports
  • Air Sampling
  • Operational Efficiency
  • Client Rapport-Building
  • Protocol Optimization
  • Inventory Accuracy
  • Corporate Presentations
  • Cause and Effect Analysis
  • Corporate Standards
  • Document Management
  • Quality Inspections
  • Instrument Accuracy
  • Pallet Jacks
  • Excellent Researching Skills
  • Conflict Resolution Tactics
  • Sampling Techniques
  • Inspection Readiness
  • Statistical Analysis
  • Documentation Control
  • Business Partnerships
  • Delivery Schedules
  • Customer Experience
  • Issue Resolution
  • LabWare LIMS
  • Predictive and Preventive Maintenance
  • Status Updates
  • Incident Management
  • Management Consulting
  • Process and Procedure Refinement
  • Corrective Action Plans
  • Data Tabulation
  • Familiarity with Quality Standards
  • Supplier Relationship Management
  • Supplier Audits
  • Operational Improvements
  • Microbiologic Testing
  • Data Collection Processes
  • Staff Management
  • Electrical Devices
  • Customer Satisfaction
  • Food Safety and Quality
  • Inventory Audits
  • Problem-Solving Ability
  • Loss Prevention Strategies
  • Constructive Feedback
  • Customer Interaction
  • Team Routing
  • Validation Management
  • Analyze Test Results
  • Program Monitoring
  • SOP Development
  • Repair Work
  • Goal Attainment
  • Mastery of Quality Processes
  • Program Auditing
  • Defect Identification
  • Random Sampling
  • Compliance Monitoring
  • Hazardous Material Handling
  • Work Process Streamlining

Timeline

Corporate Quality Manager

QPI
09.2010 - 07.2019

Quality Supervisor

QPI
12.2008 - 09.2010

Team Leader

QPI
04.2005 - 12.2008

High School Diploma -

Northeast Bradford High School
Kimberly Rogers