Kimberly Rogers

Co Manager

Sonics Drive In

03.2022 - 08.2022

Increased sales revenue by training and mentoring staff in effective selling techniques and producResolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Performed regular reviews assessing each employee's performance and developed improvement plans.
Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Improved safety procedures to create safe working conditions for workers.
Controlled costs to keep business operating within budget and increase profits.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cross-trained existing employees to maximize team agility and performance.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Summary

Overview

Work History

Co Manager

Associate Manager

Education

No - General

No - Nursing

Skills

Certification

Timeline

Co Manager

Associate Manager

No - General

No - Nursing

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