Kimberly Rogers

Cooked, attended to customers, cash register, Lottery, closed the store, cleaned, worked with money

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Coordinated with the marketing team on promotional activities and events, resulting in increased restaurant visibility and customer traffic.
• Reduced food waste by closely monitoring inventory levels and adjusting purchasing accordingly.
• Established a solid reputation within the community through consistent participation in local events and partnerships with neighboring businesses.
• Increased employee retention through effective hiring, training, performance evaluations, and career development opportunities.
• Effectively resolved conflicts between employees or guests by employing strong interpersonal skills and problem-solving techniques.
• Analyzed guest feedback data to pinpoint areas where improvements could be made leading to tangible enhancements in overall satisfaction scores.
• Delivered exceptional guest experiences by overseeing front-of-house service standards and addressing any issues promptly.
• Implemented policies and procedures that maintained high standards in all aspects of the restaurant''s operation.
• Improved customer satisfaction by implementing new service strategies and training staff on best practices.
• Created a positive work environment by fostering teamwork and open communication among staff members.
• Regularly monitored and maintained equipment to ensure proper functionality, adhering to manufacturer specifications and industry safety standards.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.

• Developed strong relationships with vendors to negotiate favorable contracts for food, beverage, and supply purchases.
• Ensured compliance with health, safety, and sanitation regulations through regular inspections and staff trainings.
• Facilitated successful special events by coordinating logistics such as staffing requirements, equipment rentals, catering services, decorations, entertainment bookings, pricing negotiations and event promotions.
• Collaborated with the executive chef to develop seasonal menus that balanced visual appeal, taste, quality ingredients, and profit margins.