Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

Kimberly Rolla

Harrisburg,PA

Summary

Ambitious and beauty-savvy sales associate with 12 years of experience in cosmetology-related retail. A team player with a polite and friendly personality, possessing extensive personal experience with cosmetics and beauty products. Recognized for creative problem-solving skills and fast learning ability with new tech programs. Effective communication with teams is a strength, highly motivated to further develop professional skills.

Overview

12
years of professional experience

Work History

Target

Beauty Consultant/Fulfillment Expert
07.2017 - Current

Job overview

  • I was hired as the first Beauty Consultant position at this store and have become the trainer in the area for new team members
  • Awarded 'Selling Champion' award for holiday readiness in 2019
  • Daily work consists of helping guests find products but also building the sale while keeping the area tidy, putting out shipment 3 times a week(if scheduled that day), pushing out product from the back from auto-fill batches, putting back the re-shop products from guest service, audits of products that are low or out of stock, and resetting sales planners every couple of months
  • Conducted consultations to understand client's desired look.
  • Sanitized makeup tools to avoid spread of infection.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • In my time with the company, I have been cross trained in multiple departments. I have moved recently and transferred with the company as a Fulfillment Expert for picking, prepping, and packing online orders or pick ups. While I do enjoy working here and the people I work with, I've realized I would like something closer to my career interests in the aesthetic industry.

Sephora

Cashier (Seasonal)
11.2015 - 02.2016

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.

Sally Beauty

Beauty Expert
04.2013 - 11.2015

Job overview

  • Developed customized beauty regimens for clients based on individual needs and preferences, resulting in high satisfaction rates.
  • Achieved monthly sales targets through proactive client outreach and relationship building strategies.
  • Resolved customer concerns promptly and professionally, maintaining trust in the brand''s quality of service.
  • Managed inventory levels, ensuring adequate stock of popular beauty products at all times.
  • Collaborated with team members to create visually appealing merchandise displays, driving customer interest and sales.
  • Increased sales revenue by effectively upselling and cross-selling beauty products to clients.
  • Stayed current with industry trends and new product releases, enabling knowledgeable recommendations to clients.
  • Improved client loyalty with exceptional customer service, resulting in repeat business and referrals.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.

Education

Paul Mitchell The School
Woodbridge, VA

Cosmetology Graduation Certification from Cosmetology
01.2017

University Overview

Accepted into the Phase Two Program during school and eventually ended up going to Caper.

Skills

  • Makeup application techniques
  • Hygiene and cleanliness
  • Upselling strategies
  • Skin-tone management
  • Personalized recommendations
  • Retail experience
  • Detail-orientated
  • Customer service
  • Training and mentoring
  • Relationship building
  • Sales proficiency
  • Product knowledge expertise

Interests

  • Music(in multiple forms; started going to concerts this year)
  • Drawing and Painting
  • I enjoy cooking for friends and family gatherings
  • Animal Care
  • Fashion and Style
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness
  • Mindfulness Practices
  • Video Gaming
  • Anime
  • Baking
  • Reading
  • Learning new cooking techniques and expanding my culinary skills
  • Watching Movies and TV Shows
  • Personal Development and Self-Improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Beauty Consultant/Fulfillment Expert
Target
07.2017 - Current
Cashier (Seasonal)
Sephora
11.2015 - 02.2016
Beauty Expert
Sally Beauty
04.2013 - 11.2015
Paul Mitchell The School
Cosmetology Graduation Certification from Cosmetology

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Kimberly Rolla