Kimberly Roman
Mount Joy,PA
Summary
To pursue a career in an industry in order to successfully rise above and beyond. Authorized to work in the US for any employer Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Trustmark Health benefits
04.2019 - 10.2021
- Assist providers with claims, payments, billing errors and benefits needed for medical and dental
- Assist customers with locating in network providers as well as billing issues and questions
- Eligibility information
- Handled 50-70 Calls per day with proficiency
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Cashier/Retail
Ross Dress For Less
09.2015 - 02.2016
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Customer Service Representative
The Jay Group
03.2011 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor's - Health business management
Southern New Hampshire University
Lancaster, PA12.2027
Certificate in Medical Administrative Assistant Program - Medical Reception
Lancaster County Career And Technology Center
Willow Street, PA06.2016
Certification in CNA - Medical
Arbor Education And Training
Lancaster, PA08.2011
High school diploma or GED -
Arbor Education And Training
Lancaster, PA06.2011
Skills
35 WPM (2 years)ng
- EMR Systems
- Insurance Verification
- Medical Records
- Medical Office Experience
- Patient Care
- Medical billing
- Medical terminology
- Microsoft Office
- Computer skills
- Hospital Experience
- Clerical Experience
- Managing physician schedules and maintaining accurate patient records
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Trustmark Health benefits
04.2019 - 10.2021
Cashier/Retail
Ross Dress For Less
09.2015 - 02.2016
Customer Service Representative
The Jay Group
03.2011 - 08.2012
Bachelor's - Health business management
Southern New Hampshire University
Certificate in Medical Administrative Assistant Program - Medical Reception
Lancaster County Career And Technology Center
Certification in CNA - Medical
Arbor Education And Training
High school diploma or GED -
Arbor Education And Training
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