Kimberly Romei
Swedesboro,New Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admission and Verification of Benefits Supervisor
Retreat Behavioral Health
02.2017 - Current
- Oversee operations within the department of admissions in a fast-paced call center for three main inpatient locations as well as five off campus satellite locations, leading a team of 6 individuals within the insurance department
- Communication with Director regarding high priority and/or sensitive medical record requests
- Participates in staff educational activities to optimize department performance
- Apart of the entire onboarding, hiring and training process of the employees within the department
- Solely approve entire departments financial exposure calculations based on live insurance verification before presenting to patients as well as payment plans based on financial responsibility
- Governance of company-wide health information operations to ensure integrity, privacy, and security
- Assist with collection of patients demographic, insurance, clinicals and medical record information
- Works closely with financial departments to monitor collections activities and track variances
- Proactively work with billing department to optimize facility performance including accounts receivable, adjustment, and charge posting efficiency
- Stays up to date on facilities network status on individual insurance contracts/policy types.
Intake Specialist
Sprout Health Group
12.2015 - 02.2017
- Was the initial point of contact for all the facilities from when the patient reaches out for help to getting them admitted
- Admitted patients to our various facilities nationwide (CA, NJ, TX, FL) based on individual case by case basis and criteria
- Obtained patients demographics and insurance information to determine eligibility and financial exposure of inpatient (30 day) or outpatient (3-12 month) stay
- Presented insurance benefits, finances to family and potential clients
- Was recognized repeatedly at monthly meetings as being lead intake representative with highest admission rate amongst the team
- Facilitated tours within the facility clinical team upon request from prospective client and family.
Admissions Coordinator
Ambrosia Treatment Center
05.2014 - 12.2015
- Daily check in with potential patients to aid in the commitment of admitting to an inpatient facility
- Marketed our various locations to find the best fit for client based on their geographic location
- Completed pre-admission clinical intake assessments for authorization of days from insurance company
- Verify patient demographics and obtain verification for particular outpatient LOC (PHP, IOP, GOP)
- Coordinated detoxification needs and transportation if necessary to and from our facility.
Business Development/Laboratory Technician
Bentley Laboratories, LLC
06.2008 - 04.2014
- Worked with marketing, purchasing and lab to generate new product ideas while managing, maintaining and issuing samples for new product/business growth
- Stayed ontop of product timelines to track key product milestones for review/approval
- Oversaw product development from concept to production including the reformulation process
- Coordinated seamlessly with other departments until product was ready for production, i.e
- Lab, components, packaging, filling
- Worked with purchasing to ensure accurate calculated amounts of raw materials for production batches, > $10,000/pc production runs all while staying in compliance with industry regulations
- Scheduled the execution of production runs based on the launch date of client specifications.
Education
B.S., Bachelor of Science - International Business Management
Fairleigh Dickinson University
Madison, New JerseySkills
- Salesforce
- Microsoft Office, Excel
- Call Center Management
- Data Analysis Capabilities
- Multitasking Abilities
- Leadership Skills
- Flexible Schedule
- Overseeing Daily Activities
- Attention to Detail
- Verbal and Written Communication
- Problem-Solving
- Overtime Management
- Teamwork and Collaboration
- Time management mastery
Certification
CPR/AED Certified
Accomplishments
- Answered 250 (avg.) calls per day exceeding quota by 15%.
- Provided prompt customer support with a professional, patient and friendly attitude.
- Proactively memorized over 55 company products and services.
- Completed customer insight reports and input over 12,000 units of sensitive data.
- Trained new hires on company specific policies, procedures, and compliance guidelines.
- Received a 5-star customer satisfaction rating through voice, chat and email communications.
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Politely addressed any customers complaints, escalating to management only when necessary.
Timeline
Admission and Verification of Benefits Supervisor
Retreat Behavioral Health
02.2017 - Current
Intake Specialist
Sprout Health Group
12.2015 - 02.2017
Admissions Coordinator
Ambrosia Treatment Center
05.2014 - 12.2015
Business Development/Laboratory Technician
Bentley Laboratories, LLC
06.2008 - 04.2014
B.S., Bachelor of Science - International Business Management
Fairleigh Dickinson University
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