Kimberly Romero
Los Angeles,CA
Summary
Looking to excel in the medical field by utilizing my skills, knowledge, and experience to provide exceptional patient care, contribute to medical research and advancements, and continuously enhance my professional growth.
Overview
7
7
years of professional experience
Work History
Nursing Communication Technician
Cedar Sinai Medical Center
09.2021 - Current
- Relaying messages, triaging calls, and inputting data into our hospital's system.
- Maintaining competency skills including the ability to interact with people of diverse backgrounds.
- Collaborating with other departments to maintain adequate supplies and track status of equipment repairs.
- Demonstrating effective communication and customer service skills with patients, family members, physicians, and other medical center departments in compliance with the medical center's customer service goals.
Patient Service Representative
Cedar Sinai Medical Center
07.2021 - 09.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Staff Assistant
Cedar Sinai Medical Center
07.2016 - 08.2020
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Provided clerical support, addressing routine, and special requirements.
- Produced high-quality communications for internal and external use.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Associate of Arts - Psychology
El Camino College
Torrance, CA2020
Associate of Arts - Social Sciences And Behavioral
El Camino College
Torrance, CA2019
Skills
- CNA certified
- BLS certified
- Bilingual
- Active Listening Skills
- Collaborator
Timeline
Nursing Communication Technician
Cedar Sinai Medical Center
09.2021 - Current
Patient Service Representative
Cedar Sinai Medical Center
07.2021 - 09.2021
Staff Assistant
Cedar Sinai Medical Center
07.2016 - 08.2020
Associate of Arts - Psychology
El Camino College
Associate of Arts - Social Sciences And Behavioral
El Camino College
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