Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kimberly Romero

Normal

Summary

Automotive finance professional with strong background in financial services and loan processes. Known for collaboration and achieving results in dynamic environments. Reliable team player with expertise in customer service and financial analysis.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Finance Director

Leader Auto Group
04.2024 - Current
  • Assisted with recruiting, interviewing, and hiring new department employees.
  • Facilitated process improvements by automating manual tasks, increasing efficiency within the finance function.
  • Streamlined financial processes by implementing efficient budgeting and forecasting systems.
  • Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
  • Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
  • Established strong relationships with banking partners to facilitate access to essential funding channels.
  • Reduced financial risk with comprehensive credit management strategies, strengthening the company''s financial position.

Finance Manager

Sam Leman Toyota
04.2023 - 04.2024
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.

General Sales Manager

Mcgrath Highway Chevrolet
07.2020 - 04.2023
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Internet Sales Director

Volkswagen of Park Cities
09.2018 - 06.2020
  • Coordinated and responded to complex customer Internet sales requests, resulting in increased sales and customer satisfaction
  • Utilized advanced CRM tools effectively to manage customer interactions, track progress towards goals, and streamline communications within the team.
  • Conducted regular performance reviews for team members, identifying areas of improvement and providing constructive feedback to facilitate growth.
  • Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.


Spa Manager

Hand and Stone Massage and Facial Spa
11.2017 - 09.2018
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.


Surgery Coordinator

Arlington Plastic Surgery
07.2016 - 11.2017
  • Scheduled all Drs surgeries and procedures with the hospitals.
  • Ordered all equipment for each surgery for the Dr.
  • Submitted all Pre-certifications for medical necessity
  • Organized all before and after surgery photos
  • Worked as the Drs assistant, handled all his business needs

Hair Stylist

Hairs 2 U Salon and Spa
02.2016 - 07.2016
  • Meet Customer satisfaction on a daily basis
  • Cut, trim, color, and style hair
  • Certified on various hair treatments and innovative hair techniques
  • Create repeat business by developing long-term relationships with regular customers


Marketing – Sales Manager

Advanced Rejuvenating Concepts
01.2012 - 01.2014
  • Managed over 2,000 accounts
  • Resolve customer complaints regarding sales and service, to include making all final decisions on outcome of all complaints
  • Responsibility of hiring and termination of employees
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitor customer’s preferences to determine focus of sales efforts
  • Setting and exceeding all sales goals


Office Manager

Pinnacle Wellness
04.2010 - 01.2012
  • Experience with inbound, outbound calls, and collections
  • Scheduling of patients and clients
  • Bookkeeping
  • Processing payroll and all payroll related duties
  • Controlled companies finances to include accounts payable and receivables
  • Performed all Administrative duties
  • Managed the company’s software and programs

Assistant Manager

Aeropostale
03.2008 - 03.2010
  • Management Experience
  • Performed all Administration duties
  • Marketing and Sales
  • Meeting daily sales goals
  • Assistance with hiring staff and conducting training meetings
  • Bookkeeping
  • Processing payroll and all payroll related duties
  • Managed all inventory

Service Operations Manager

Albertsons LLC
06.2001 - 03.2008
  • Managed administration tasks.
  • Provided customer service support.
  • Hired and trained staff.
  • Conducted training meetings and handled bookkeeping.
  • Processed payroll and managed inventory.

Education

Cosmetology/Esthetician

Ogle School of Hair, Skin, and Nails

High School Diploma - undefined

Mansfield High School
01.2003

Skills

  • Management Experience
  • Administrative Experience
  • Sales and Marketing
  • Outstanding Customer services experience
  • Inbound, outbound calling to include collections
  • Data Entry
  • Bookkeeping
  • Account Payables and Receivables
  • Payroll functions
  • Technology-savvy
  • Account analysis
  • Financial reporting and analysis
  • Organizational skills
  • Client relationship management
  • Attention to detail

Accomplishments

  • Supervised team of 15 staff members.
  • Documented and resolved outstanding CIT issues which led to 100% compliant and zero CIT issues.
  • Certified in multiple different car brands
  • Met manufacturer objectives every month

Certification

Ethos Finance School

Notary Public

Timeline

Finance Director

Leader Auto Group
04.2024 - Current

Finance Manager

Sam Leman Toyota
04.2023 - 04.2024

General Sales Manager

Mcgrath Highway Chevrolet
07.2020 - 04.2023

Internet Sales Director

Volkswagen of Park Cities
09.2018 - 06.2020

Spa Manager

Hand and Stone Massage and Facial Spa
11.2017 - 09.2018

Surgery Coordinator

Arlington Plastic Surgery
07.2016 - 11.2017

Hair Stylist

Hairs 2 U Salon and Spa
02.2016 - 07.2016

Marketing – Sales Manager

Advanced Rejuvenating Concepts
01.2012 - 01.2014

Office Manager

Pinnacle Wellness
04.2010 - 01.2012

Assistant Manager

Aeropostale
03.2008 - 03.2010

Service Operations Manager

Albertsons LLC
06.2001 - 03.2008

High School Diploma - undefined

Mansfield High School

Cosmetology/Esthetician

Ogle School of Hair, Skin, and Nails

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Kimberly Romero