Kimberly Ronketty
Tulsa,OK
Summary
Hardworking Underwriter with over 30 years of experience in the Insurance industry. Excellent reputation for resolving problems, decision making, data entry, quality control, record keeping, and improving customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Senior Insurance Underwriter
State Farm Insurance Inc
06.2013 - Current
- Focused on maintaining profitable business segment for company.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Reviewed residential accounts to make accurate decisions by accounting for risk, hazards and exposure.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Researched and developed loss control support resources using underwriting judgement and decision making and State Farm internal software.
Insurance Underwriter
State Farm Insurance
08.2004 - 06.2013
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Agency Field Specialist
State Farm Insurance Inc
01.2002 - 08.2004
- Completed administrative procedures along with field activities.
- Performed variety of evolving tasks and field activities.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bank Specialist
State Farm Insurance Inc
01.1999 - 01.2002
- Opened, closed and updated accounts for customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
Claims Specialist
State Farm Insurance Inc
05.1991 - 01.1999
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Completed onsite Xactimate estimates with photos and narrative reports.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Addressed customer inquiries and complaints each week.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
- Checked documentation for accuracy and validity on updated systems.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK05.1991
Associate of Science - Business Communications
State Farm Insurance
Stillwater, OK05.1991
Skills
- Customer Needs Assessments
- Customer Inquiries
- Service Delivery
- Insurance Knowledge
- Data Verification
- Business Growth
- Debt Ratios
- Customer Interaction
- Production Goals
- Accuracy Verification
- Data Entry Knowledge
Accomplishments
- Helped to initiate the start up of State Farm Bank, with marketing strategies and training of agents
- Trained new underwriters during company reorganization
- Submitted several software and customer service improvement ideas to management and had them approved, thus improving data entry time and overall efficiency
- Traveled throughout the United States and Canada, adjusting claims and making payments to customers after the area experienced a catastrophe, such as hurricane, tornado or flood.
Certification
AIC - associate in Claims
Timeline
Senior Insurance Underwriter
State Farm Insurance Inc
06.2013 - Current
Insurance Underwriter
State Farm Insurance
08.2004 - 06.2013
Agency Field Specialist
State Farm Insurance Inc
01.2002 - 08.2004
Bank Specialist
State Farm Insurance Inc
01.1999 - 01.2002
Claims Specialist
State Farm Insurance Inc
05.1991 - 01.1999
Bachelor of Science - Business Administration
Oklahoma State University
Associate of Science - Business Communications
State Farm Insurance
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