Kimberly Ross
Moore,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
07.2023 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Implemented rental asset processes and cleanliness standards.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations by 90th day probation.
Debt Specialist I
TD Bank
10.2022 - 06.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of 98 calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Servicing Specialist
American Credit Acceptance
11.2012 - 06.2022
- Adapted at navigating various computer applications.
- Worked via automatic Dialer system and servicing applications.
- Advanced knowledge of company services, policies and procedures, collection systems, and applied this knowledge when communicating with customers.
- Successful track record of recovery of repossessed and charged off accounts.
- Call Quality Scores ranged from 90% to 100% monthly.
- Skip-Traced to find and collect on delinquent accounts.
- Negotiated for full payment and created terms for repayment.
- Initiated customer contact and evaluated customer's financial situations.
Education
Associate of Science - Reimbursement Specialist
Virginia College
Spartanburg SC12.2012
Skills
- Self-Motivated
- Problem-Solving
- Excellent Communication
- Decision-Making
- Teamwork and Collaboration
- Active Listening
- Data Entry
- Written Communication
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Rental Sales Agent
Avis Budget Group
07.2023 - Current
Debt Specialist I
TD Bank
10.2022 - 06.2023
Servicing Specialist
American Credit Acceptance
11.2012 - 06.2022
Associate of Science - Reimbursement Specialist
Virginia College
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