Kimberly Ross
Indianapolis,IN
Summary
Results-driven hiring manager with extensive experience in sourcing, recruiting, and retaining top talent. Proven track record in developing and implementing innovative talent acquisition strategies, leading teams, and optimizing HR processes. Seeking to leverage expertise in talent acquisition, team leadership, and HR strategy to drive organizational success and growth.
Overview
11
11
years of professional experience
Work History
Hiring Manager
CSC Security
03.2022 - Current
- Spearhead full-cycle recruitment efforts, including sourcing, interviewing, and onboarding of diverse talent to meet organizational needs
- Conducted initial phone interviews, making recommendations to department managers to ensure alignment with role requirements
- Performed comprehensive background and reference checks on applicants to maintain high hiring standards
- Collaborated with leadership to streamline hiring processes, enhance candidate experience, and ensure compliance with employment laws and regulations
- Led New Hire Orientations, ensuring a smooth onboarding process for successful candidates
- Represented the company at job fairs and college networking events to promote opportunities within the community
- Enhanced the employee referral program, resulting in a 25% increase in referrals
- Managed the company's online social media presence by preparing and posting job advertisements to attract top talent
- Effectively utilized ATS to maintain detailed records of all hiring metrics, ensuring data-driven decision-making
- Sourced and partnered with two new employment agencies to meet hiring demands
- Developed and implemented innovative recruiting strategies, leading to a 20% increase in annual candidates and a 15% decrease in time-to-fill positions
- Managed a Talent Acquisition Specialist to support departmental needs
- Supervised the employee sign-in process during major events at Lucas Oil Stadium, ensuring accurate record-keeping and smooth operations.
Service Area Team Leader
Meijer
04.2021 - 03.2022
- Developed and managed schedules for the Customer Service department, ensuring optimal staffing levels to meet customer demands
- Directed and supervised staff performance, providing guidance and support to enhance team productivity and efficiency
- Responded to customer inquiries, delivering accurate information and maintaining high levels of customer satisfaction
- Trained staff on procedures for handling complex transactions, ensuring compliance with company policies and best practices
- Conducted regular department assessments, identifying and addressing issues such as cleanliness, stock levels, and merchandising to maintain a high standard of service
- Led the hiring, training, supervision, and motivation of a team of 40 retail professionals, fostering a knowledgeable and efficient workforce dedicated to delivering exceptional service.
Event Supervisor
CSC Security
03.2018 - 04.2021
- Supervised diverse teams of security personnel for events of varying sizes, ensuring effective coordination and smooth operations
- Managed scheduling for a wide range of events, including NFL football games and local conventions, optimizing staff deployment
- Engaged in walkthroughs and daily meetings with convention clients to ensure alignment on security protocols and event requirements
- Maintained frequent communication with security and event staff, swiftly addressing concerns and ensuring seamless event execution
- Supported the Assistant Branch Manager with daily convention operations, contributing to the overall efficiency and success of events.
Guidance Counselor Assistant
Brownsburg, IN West Middle School
01.2014 - 05.2018
- Managed records for 968 students, ensuring accuracy and confidentiality in handling sensitive information
- Maintained strict discretion while managing confidential student information, supporting a secure and trustworthy environment
- Assisted the school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing various clerical tasks, contributing to the overall efficiency of school operations
- Explained attendance policies and procedures to students and parents, managing the processing of absence and tardy notices to ensure compliance
- Ensured office equipment was functional and supplies were well-stocked, promoting efficient daily operations
- Controlled and managed document processes, reviewing files and records to confirm accuracy and compliance with school policies and procedures.
Education
Bachelor of Arts - Child, Adults And Family Sevices
Iowa State University
Ames, IA05.2004
Skills
- High Volume Recruiting
- Exceptional Communication Skills
- Team Leadership and Collaboration
- Candidate Experience Optimization
- Critical Thinking and Problem Solving
- HR Strategy Development
- Detail Oriented
- Self-Starter and Initiative-Taker
Timeline
Hiring Manager
CSC Security
03.2022 - Current
Service Area Team Leader
Meijer
04.2021 - 03.2022
Event Supervisor
CSC Security
03.2018 - 04.2021
Guidance Counselor Assistant
Brownsburg, IN West Middle School
01.2014 - 05.2018
Bachelor of Arts - Child, Adults And Family Sevices
Iowa State University
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