Kimberly Ross
Sneads Ferry,North Carolina
Summary
Versatile leader with a proven track record of achievement in fast-paced, industry-leading technology solutions. Balanced depth in sales, marketing, data analysis, problem solving, process improvement, and business best practices. As a Product Manager/Owner, my goal is to harmonize the convergence of business, technology, and user needs, to prioritize and align the mission and vision of stakeholders effectively. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. My leadership style is collaborative and transformational.
Overview
18
18
years of professional experience
Work History
Account Executive
Fluxx
California
01.2022 - 03.2024
- Delivered SaaS software consulting services to improve the efficiency of foundations/nonprofits in managing their budgeting, programs, and grants.
- Implemented iterative processes to optimize productivity, resulting in time and cost savings. These changes also enabled team members the ability to make better data-driven decisions, focus on core grantmaking tasks, and drove greater impact
- Led client presentations and negotiations to secure long-term partnerships
- Drove new and organic growth by managing and leveraging key client relationships through consultative sales techniques
- Recognized for outstanding performance in achieving and surpassing goals, leading to promotion as Account Relationship Manager (ARM) in March 2023
- Optimized customer experience by identifying upsell potential, addressing churn risks proactively, and securing renewal agreements
- Go-to-market and Customer Success Team member
- Collaborated with Product Managers, Revops and Sales Enablement to capture and analyze critical data, develop feature/functionality solutions, sales collateral, and contribute to essential Go-To-Market playbooks
Outreach Director
Oak Street Health
Raleigh, North Carolina
01.2021 - 10.2021
- Company Overview: Healthcare Provider for Medically Underserved
- Recruit and develop a team of quota-carrying Outreach Executives in sales strategy, pipeline management, opportunity management, and career planning/development
- Led the team in cultivating relationships with healthcare providers, social/community organizations, community leaders, as well as marketing partners
- Developed and implemented outreach strategies to engage diverse and underserved populations and increase program participation
- Made vital decisions that influenced brand visibility, community engagement, and patient relationships
- Conducted workshops and presentations to educate stakeholders about the organization's mission and services
- Boosted organizational visibility and grew patient population through community engagement efforts
- Center Leadership contributed to the effective management of the center, established best practices, and facilitated improved workflow
Client Solutions Manager/National Sales Director
AMTDirect.
NC
01.2018 - 02.2020
- Company Overview: SaaS Software Solution for Tax, Accounting, and Real Estate with FASB Reporting Focus
- SaaS Software Consulting focused on Accounting and Real Estate
- Develop and execute strategic sales plans to drive revenue and organic growth
- Led customer presentations and negotiations to secure long-term partnerships while leveraging customer relationships to drive/maximize new and organic growth through consultative sales
- Utilize data and analytics to identify opportunities for upselling and client retention
- Manager key accounts and execute contract renewal/execution in collaboration with Customer Success Team
- Cross-team collaboration improving customer onboarding and implementation experience, along with internal process improvement
- Consistently achieved/exceeded goals - Member of the 2019 Go-To-Market team driving 400% growth!
- Promoted to National Sales Director, SMB - 2019 while continuing to drive organic upsell opportunities as Client Solutions Manager
- SaaS Software Solution for Tax, Accounting, and Real Estate with FASB Reporting Focus
Regional Sales Manager
Label Print Technologies
NC
04.2006 - 01.2018
- Company Overview: Flexographic and Digital Printer Providing Pressure Sensitive Label Solutions
- Pioneered market expansion efforts and successfully established a foothold in a recently acquired territory that encompassed five (5) states.
- Created and managed an efficient digital label pipeline/database
- Forged new, long-term client relationships in small batch, specialty food industry (new niche market for LPT)
- Implemented consultative sales techniques to identify and recommend the most suitable adhesive and material for digital printed product labels.
- Joined associations/networked with specialty food industry leaders
- Managed all company social media marketing
- Exceeded quota consistently and increased revenue by 93% in 2016 and 250% in 2017
- Averaged 38% GP, highest in the organization
- Trained new hires and led weekly lunch and learn program
Education
Associate of Arts - Business Administration And Management
North Central Technical Collge
Mansfield, OH12-1988
Some College (No Degree) - Business Administration And Management
Malone College
Brecksville, OHSkills
- Experience leveraging various business tools/solutions: Office 365, Google, NetSuite, Salesforce, Clari, DocuSign, GONG, and Consensus
- MEDDICC Certified / Challenger Trained
- Marketing, Brand Building/Awareness, and Networking
- Leadership
- Customer Needs Assessment, Process Improvement
- Strategic Planning
- Problem-solving and Critical Thinking
- User Feedback Collection and UI/UX Research
- Stakeholder Relations
- Data Analytics
- Product Vision and Strategy
- Agile Software Development
Advocacy
- Health and Wellness
- Patient Advocacy
- Education
- Social Justice
- The Pink House/Carolina Breast Friends
- Susan G. Komen Foundation
- Akron-Canton Regional Food Bank
Accomplishments
- Member of Culture Club and Presidents Club for multiple years
- Rookie of The Year
References
References available upon request.
Timeline
Account Executive
Fluxx
01.2022 - 03.2024
Outreach Director
Oak Street Health
01.2021 - 10.2021
Client Solutions Manager/National Sales Director
AMTDirect.
01.2018 - 02.2020
Regional Sales Manager
Label Print Technologies
04.2006 - 01.2018
Associate of Arts - Business Administration And Management
North Central Technical Collge
Some College (No Degree) - Business Administration And Management
Malone College
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