Kimberly Ross-McMichael
Business Owner
Albuquerque,NM
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and efficient Executive Assistant with 10+ years of experience supporting top-tier executives in finance, sales and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Versatile Admin offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
30
30
years of professional experience
1
1
years of post-secondary education
Work History
Owner
KB Shipping Consultants
Albuquerque , NM
07.2001 - Current
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Executive Administrative Assistant
No Limitz Productions
Albuquerque, NM
07.2018 - 03.2019
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Facilitated training and onboarding for incoming office staff.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Processed travel expenses and reimbursements for executive team and senior management group..
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
Executive Administrative Aide
Albuquerque International Balloon Fiesta Inc.
Albuquerque, NM
10.2008 - 11.2014
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors to purchase and set up equipment and services.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Managed relational database to store information for reference, reporting and analysis.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
Volunteer Secretary to Parish Priest
Our Lady Of The Assumption Parish
Albuquerque, NM
08.2005 - 07.2010
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Entered data into system and updated customer contacts with information to keep records current.
- Money Counter of weekly donations
- Rosary Maker
Manager of Operations
Vince’s Delivery Service Inc
Albuquerque, NM
07.1993 - 06.2001
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Evaluated suppliers to maintain cost controls and improve operations.
- Formulated processes to reduce downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Helped grow client base and income from $8k per month to $40k per month.
- Payroll
- Human Resources
- HIPPA Compliance
Education
No Degree - Biochemistry And Biophysics
North Arkansas College
Harrison, ARHigh School Diploma -
Jasper High School
Jasper, AR 08.1985 - 05.1987
Skills
Verbal and written communication
Staff Management
Operations management
Client Service
Business administration
Relationship building
Business planning
Advanced MS Office Suite
Multi-line phone proficiency
Business writing
Resourceful
Scheduling
Office management
Conflict management
Schedule & calendar planning
Mail handling
Administrative support
Performance improvement
Sorting and labeling
Travel coordination
Travel accommodations
Conference planning
Proofreading
Technical Support
Employee training and development
Extensive vocabulary
Office administration
Schedule Management
[60] WPtyping speed 98% accuracy
[60] WPM typing speed 98% accuracy
Filing and data archiving
Spreadsheet management
Timeline
Executive Administrative Assistant
No Limitz Productions
07.2018 - 03.2019
Executive Administrative Aide
Albuquerque International Balloon Fiesta Inc.
10.2008 - 11.2014
Volunteer Secretary to Parish Priest
Our Lady Of The Assumption Parish
08.2005 - 07.2010
Owner
KB Shipping Consultants
07.2001 - Current
Manager of Operations
Vince’s Delivery Service Inc
07.1993 - 06.2001
High School Diploma -
Jasper High School
08.1985 - 05.1987
No Degree - Biochemistry And Biophysics
North Arkansas College