Kimberly Rossignol
Fernandina Beach
Summary
Compassionate and detail-oriented Registered Nurse with extensive experience in patient enrollment, care coordination, and telehealth services. Skilled in educating patients and caregivers, handling outbound calls, triaging health concerns, and ensuring accurate documentation in compliance with HIPAA standards. Adept at using electronic health records and other healthcare technologies. Demonstrates excellent verbal communication, critical thinking, and assessment skills in fast-paced remote settings, Fully equipped home office with reliable internet and a quiet, professional environment.
Overview
21
21
years of professional experience
Work History
Hospice Branch Director
Enhabit Home Health & Hospice
10.2019 - 11.2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
- Supported department of 30 employees by answering questions and providing one-on-one mentoring.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Implemented comprehensive employee training programs to improve staff skills, productivity, and retention rates.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Streamlined workflows through the implementation of innovative technology solutions, improving overall operational efficiency.
- Monitored processes and procedures, verifying department compliance with Medicare regulations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Streamlined inbound and outbound patient calls, triaging health concerns, and ensuring accurate documentation in compliance with HIPAA standards.
- Extensive experience in care coordination, medication education and patient assessment
Surgical-Oncology Floor Nurse
Accountable Healthcare
09.2018 - 10.2019
- Mentored new nursing staff, fostering a supportive environment for professional growth and development.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Increased efficiency in documentation by utilizing electronic health record systems effectively and accurately.
- Conducted ongoing assessments of patients'' physical, emotional, and social needs, adjusting care plans accordingly.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Enhanced patient care by implementing evidence-based nursing practices and procedures.
- Educated family members on how best support their loved ones during the recovery process at home after discharge from the hospital.
- Responded quickly to emergency situations, providing critical interventions under high-pressure circumstances.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Actively sought opportunities for continuing education relevant to my role as a floor nurse in order maintain up-to-date knowledge about emerging trends within the profession.
- Managed patients recovering from medical or surgical procedures.
Cardiac Stepdown Registered Nurse
Houston Healthcare
02.2016 - 09.2018
- Handled a high volume of complex patients by prioritizing tasks and effectively delegating responsibilities to other team members, resulting in efficient patient care.
- Reduced complications post-surgery through diligent assessment, intervention, and timely communication with the interdisciplinary team.
- Skillfully managed acute symptoms presented by patients experiencing chest pain or dysrhythmias, resulting in prompt medical intervention when necessary.
- Managed the administration of medication effectively, ensuring accurate dosages and preventing adverse reactions.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Enhanced performance of junior nurses through training and evaluations.
- Participated in ongoing quality improvement initiatives within the unit, contributing to the development and implementation of evidence-based practice standards for cardiac stepdown nursing.
- Enhanced patient recovery by providing specialized cardiac care and monitoring their progress.
- Provided critical care to complex cardiac patients, reducing readmission rates and improving overall health.
- Provided compassionate end-of-life care for patients transitioning to hospice or palliative settings, ensuring comfort, dignity, and support for both patients and their families.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Patient Representative
The Imaging Center
05.2003 - 06.2013
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Bachelor of Science - Nursing
Middle Georgia State University
Macon, GA05-2015
Bachelor of Arts - Legal Studies
Valdosta State University
Valdosta, GA05-2003
Skills
- Patient enrollment coordination
- Outbound Calls and Follow-Up
- Strong Verbal Communication
- Critical Thinking and Problem-Solving
- Remote Care Coordination
- HIPAA Compliance
- EHR Proficiency
- Medication Support and Triage
- Family/Caregiver Communication
- Thorough Documentation and Accuracy
- Technology Adaptability
- Home Office Setup for Telehealth
Timeline
Hospice Branch Director
Enhabit Home Health & Hospice
10.2019 - 11.2023
Surgical-Oncology Floor Nurse
Accountable Healthcare
09.2018 - 10.2019
Cardiac Stepdown Registered Nurse
Houston Healthcare
02.2016 - 09.2018
Patient Representative
The Imaging Center
05.2003 - 06.2013
Bachelor of Science - Nursing
Middle Georgia State University
Bachelor of Arts - Legal Studies
Valdosta State University
Similar Profiles
Jill BurnsideJill Burnside
Speech-Language Pathologist at Encompass Health/Enhabit Home Health & HospiceSpeech-Language Pathologist at Encompass Health/Enhabit Home Health & Hospice
Sierra GannSierra Gann
Administrative Specialist at Enhabit Home Health & HospiceAdministrative Specialist at Enhabit Home Health & Hospice
Rachel ReynoldsRachel Reynolds
Director of Business Development at Enhabit Home Health & HospiceDirector of Business Development at Enhabit Home Health & Hospice
Krysten ChinnisKrysten Chinnis
Fine-Dining Server at Bob's Steak and Chop HouseFine-Dining Server at Bob's Steak and Chop House
Lindsey PickettLindsey Pickett
Med/Surg RN at Baptist Medical Center NassauMed/Surg RN at Baptist Medical Center Nassau