Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kimberly Roy

Jacksonville,FL

Summary

Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.

Overview

15
years of professional experience

Work History

Walmart

Stocking Team Associate
08.2023 - 12.2023

Job overview

  • Efficiently restocked merchandise on shelves and ensured products were organized and easily accessible for customers.
  • Collaborated with team members to unload delivery trucks and distribute inventory throughout the store in a timely manner.
  • Maintained cleanliness and orderliness in the stockroom and back storage areas, contributing to a safe and productive work environment.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Victoria's Secret & Co.

Sales Associate
07.2017 - 08.2018

Job overview

  • Efficiently restocked and maintained organized displays to maximize product visibility.
  • Assisted customers in locating merchandise and provided exceptional customer service.
  • Utilized excellent communication skills to build rapport with customers and effectively promote products.
  • Demonstrated strong product knowledge to address customer inquiries and make personalized recommendations.
  • Achieved and exceeded monthly sales targets by implementing effective selling techniques and upselling strategies.
  • Provided exceptional customer service before, during, and after sales transactions to ensure a positive shopping experience.
  • Collaborated with team members to maintain a clean and organized store environment and assist in inventory management.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Town Star

Cashier
03.2017 - 06.2017

Job overview

  • Managed inventory levels and merchandising to create an inviting shopping environment.
  • Efficiently processed cash, credit card, and mobile payments for customers in a fast-paced retail environment.
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and maintaining a friendly and welcoming demeanor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Accurately counted cash drawer at the beginning and end of each shift to ensure proper balance and compliance with company policies.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Dunkin' Donuts

Baker
07.2015 - 12.2015

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

O'Charley's Restaurant & Bar

Restaurant Hostess
01.2015 - 11.2015

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Handy Mart

Cashier
08.2012 - 04.2014

Job overview

  • Assisted with stocking shelves, organizing merchandise, and maintaining a clean and organized checkout area.
  • Collaborated with team members to ensure smooth operation of checkout process and overall store efficiency.
  • Processed cash, credit card, and check transactions accurately and efficiently in a high-volume retail environment.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Circle K

Cashier
07.2010 - 03.2011

Job overview

  • Provided exceptional customer service by promptly addressing inquiries and resolving any issues at the checkout counter.
  • Balanced cash drawer at the beginning and end of each shift to ensure accuracy and accountability.
  • Collaborated with team members to ensure smooth operations and contribute to a positive work environment.
  • Maintained a clean and organized work area, including restocking merchandise and sanitizing surfaces regularly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Cowboys BBQ & Steak Co.

Restaurant Hostess
01.2010 - 10.2010

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.

Pizza Heaven

Restaurant Hostess
03.2009 - 01.2010

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Florida Institute of Technology
Melbourne, FL

Bachelor's from Psychology
12.2024

University Overview

As a Psychology major, I have completed a rigorous and comprehensive course of study in the field of psychology. My coursework included foundational courses in research methods, statistics, developmental psychology, cognitive psychology, and abnormal psychology. I have gained a strong understanding of the theories, principles, and applications of psychology through my academic pursuits. In addition to my coursework, I have actively participated in research opportunities within the psychology department. I have assisted faculty members with ongoing research projects, conducted literature reviews, and collected and analyzed data. These research experiences have enhanced my critical thinking skills and provided me with hands-on experience in the research process.

Okeechobee High School
Okeechobee, FL

General Education Diploma
06.2010

Skills

  • Cashier
  • Customer service
  • Problem-solving
  • Attention to detail
  • Complaint resolution
  • Relationship building
  • POS systems
  • Dependable and responsible
  • Hospitality and accommodation

Timeline

Stocking Team Associate

Walmart
08.2023 - 12.2023

Sales Associate

Victoria's Secret & Co.
07.2017 - 08.2018

Cashier

Town Star
03.2017 - 06.2017

Baker

Dunkin' Donuts
07.2015 - 12.2015

Restaurant Hostess

O'Charley's Restaurant & Bar
01.2015 - 11.2015

Cashier

Handy Mart
08.2012 - 04.2014

Cashier

Circle K
07.2010 - 03.2011

Restaurant Hostess

Cowboys BBQ & Steak Co.
01.2010 - 10.2010

Restaurant Hostess

Pizza Heaven
03.2009 - 01.2010

Okeechobee High School

General Education Diploma

Florida Institute of Technology

Bachelor's from Psychology

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Kimberly Roy