Kimberly Royer Kujala
St. Albans
Summary
Dedicated and consumer-oriented professional with extensive experience in diverse work environments, including medical administration and leadership roles. Educational background includes graduate-level coursework in medical administration. Proven ability to effectively utilize Microsoft Office and Electronic Medical Records (EPIC), coupled with strong communication skills that enhance collaboration with teams and leadership. Committed to fostering a collaborative team environment that drives operational efficiency and positive customer experiences while adeptly managing multiple priorities to meet deadlines.
Overview
20
20
years of professional experience
Work History
Operations Support Specialist
University of Vermont Medical Center
02.2023 - Current
- Responsible for daily workflow of pediatrics office including patient scheduling and providers schedules.
- Responsible for bi-weekly payroll for department.
- Collaborates with practice supervisor for efficiency of department.
- Responsible for productivity of Patient Access representatives.
- Responsible for maintaining payroll accuracy and payroll budget.
- Responsible for provider accessibility within schedules.
- Responsible for keeping departmental data updated and readily available for accreditation with the Joint Commission
- Coordinator/Scheduler for the VCHAMP Autism Assessment Clinic
- Coordinator for Reach Out and Read (ROAR) program within department promoting the importance of reading and pediatric patients
- Coordinator for all medical students and resident physician’s rotations through department
- Clinical Care Partner with nursing staff performing screening and rooming of patients and families.
- Team member for front office interviewing and onboarding of new staff members
- Maintained privacy and HIPPA confidentiality through all patient and staff encounters
Site Coordinator
University of Vermont Medical Center
08.2020 - 02.2023
- Responsible for daily operations of Covid-19 testing clinic per UVMMC standards.
- Responsible for staff scheduling and utilizing per-diem and resource staff when applicable.
- Maintained records for Kronos Time Management of site.
- Collaborated with various departments within UVMMC to ensure that site maintained successful operations.
- Worked closely with the department manager to ensure site was operating with the highest degree of professionalism and efficiency.
- Active participant in screening and interviewing candidates for open job positions.
- Worked with staff on site orientation materials including technical aspects of testing patients using the nasopharyngeal swabbing technique and anterior nares swabbing technique per UVMMC protocol.
- Actively involved with testing patients of all ages following UVMMC protocol and CDC guidelines.
- Maintained safety of staff and patients.
- Always maintained patient confidentiality through the testing process.
- Maintained superior customer service.
Asset Protection Associate
Walmart
11.2019 - 08.2020
- Provided asset protection for the company through video surveillance and physical presence on the sale floor.
- Investigations were completed through video surveillance and computer research including internal and external matters.
- Responsible for overseeing the actions of employees and assuring that they are working within Walmart rules and regulations.
- Responsible for maintaining store merchandise protection plan and equipment necessary for this plan to be successful.
- Worked with local police departments for matters regarding prosecution of individuals who were investigated for retail theft.
- Always maintained superior customer service.
Community Home Provider / Life Skills Aid / Case Management
Pride Supports and Services
07.2012 - 07.2019
- Provided a safe and nurturing home for consumers under contracted agreement.
- Assisted with all activities of daily living, medication management and all needs as they presented.
- Responsible for charting daily in respect to the consumers behavior, attitude, and medical needs as per state requirements.
- Scheduled medical appointments as needed and accompanied consumer to appointments. Following the appointments, providing information to guardian and agency.
Substitute Teacher
Bellows Free Academy
10.2008 - 06.2012
- Adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.
- Prepare materials and classrooms for class activities.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Maintain accurate and complete student records as required by laws or administrative policies.
- Enforce administration policies and rules governing students.
Medical Assistant / Patient Registration
Northwest Medical Center
08.2007 - 09.2008
- Record patient’s medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Perform routine laboratory tests and sample analyses.
- Set up medical laboratory equipment.
- Greet and log in patients arriving at the office or clinic.
- Schedule appointments for patients.
- Always maintained superior customer service.
Medical Assistant
Dr. Alan Lareau
09.2006 - 06.2007
- Record patient’s medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Greeting and registering patients arriving at office or clinic.
- Schedule appointments for patients in the office and specialty providers.
- Always maintained superior customer service.
Education
Master of Public Administration - Healthcare Administration
Grand Canyon University
Phoenix, Arizona10-2024
Master of Business Administration - Strategic Human Resource Management
Grand Canyon University
Phoenix, Arizona02-2023
Bachelor of Science - Counseling, Addiction, Chemical Dependency, Substance Abuse
Grand Canyon University
Phoenix, Arizona11-2019
Medical Assistant Diploma - Medical Assistant
Sanford Brown Institute
Springfield, Massachusetts12-2005
Certificate - Travel, Tourism and Hospitality Management
Morse School of Business
Hartford, Connecticut05-1999
High School Diploma - General Studies
Enfield High School
Enfield, Connecticut06-1993
Skills
- Operational efficiency
- Scheduling management
- Operations tracking
- Workflow streamlining
- Scheduling
- SharePoint
- Customer engagement
- Information security protocols
- Reporting and documentation
- Process improvement
- Idea development and brainstorming
- Project planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Professionalism
- Written communication
- Workflow optimization
- Analytical thinking
- Problem-solving abilities
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Goal setting
- Time management abilities
- Continuous improvement
- Adaptability
Timeline
Operations Support Specialist
University of Vermont Medical Center
02.2023 - Current
Site Coordinator
University of Vermont Medical Center
08.2020 - 02.2023
Asset Protection Associate
Walmart
11.2019 - 08.2020
Community Home Provider / Life Skills Aid / Case Management
Pride Supports and Services
07.2012 - 07.2019
Substitute Teacher
Bellows Free Academy
10.2008 - 06.2012
Medical Assistant / Patient Registration
Northwest Medical Center
08.2007 - 09.2008
Medical Assistant
Dr. Alan Lareau
09.2006 - 06.2007
High School Diploma - General Studies
Enfield High School
Certificate - Travel, Tourism and Hospitality Management
Morse School of Business
Medical Assistant Diploma - Medical Assistant
Sanford Brown Institute
Bachelor of Science - Counseling, Addiction, Chemical Dependency, Substance Abuse
Grand Canyon University
Master of Business Administration - Strategic Human Resource Management
Grand Canyon University
Master of Public Administration - Healthcare Administration
Grand Canyon University