Kimberly Rubio
El Paso,TX
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allstate Insurance Co
01.2024 - Current
- Managed Full service support: Onboarding, Inspections, policy reviews, billing questions, renewal increases
- Upsell and cross sell for the sales team
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up to date knowledge of new home or auto products and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
CSR AND SALES REPRESENTATIVE
Farmers Insurance Company
12.2022 - 12.2023
- Worked as a Hybrid, handled customer service and sales by building up value and up-selling coverage while completing policy services request from the Insurance company and Insureds
- Develop strong relationships with customers and clients, conduct extensive needs analysis to meet everyone's needs
- Meet new business production goals and objectives as established
- Follow all underwriting, rating, and compliance requirements
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
AnswerNet
11.2020 - 12.2022
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Coached and mentored service representatives to deliver polite, professional customer interactions
- Answering approximately 100 incoming calls daily and providing customer service needs in a professional manner
- Dispatch emergencies to our clients while meeting and exceeding their goals as a company.
CASHIER
Fast Track Car Wash
07.2020 - 11.2020
- Built relationships with customers to encourage repeated business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
CASHIER TEAM LEAD
Ice And Pan
12.2019 - 07.2020
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Mountain View High School
El Paso, TX06.2020
Skills
- Complaint Resolution
- Call Management
- Follow-up skills
- Building rapport
- Bilingual: English, Spanish
- Customer service
- Active listening
Certification
Licensed to sell Home, Auto, Commercial, life, and health
Timeline
Customer Service Representative
Allstate Insurance Co
01.2024 - Current
CSR AND SALES REPRESENTATIVE
Farmers Insurance Company
12.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
AnswerNet
11.2020 - 12.2022
CASHIER
Fast Track Car Wash
07.2020 - 11.2020
CASHIER TEAM LEAD
Ice And Pan
12.2019 - 07.2020
High School Diploma -
Mountain View High School
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