Kimberly Rugger

• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored successful operations .
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved safety procedures to create safe working conditions for workers.

Managed inventory control, cash control, and store opening and closing procedures.

• Managed up to 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions monthly.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Oversaw 8-10 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Reported on student progress, behavior, and social skills to parents.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Supervised multiple students on field trips for safety and proper behavior in public settings.
• Collaborated with parents and guardians to increase support and provide best learning environment.
• Took part in professional development workshops to boost skills.
• Helped teacher prepare instructional material and displays.
• Laminated teaching materials to increase durability under repeated use.