Kimberly Runge
Warner Robins,GA
Summary
Certified Financial Counselor with a proven track record at Central Georgia Cancer Care, adept at insurance verification and payment negotiation. Recognized for building professional relationships and streamlining financial processes, enhancing patient support and satisfaction. Committed to delivering empathetic guidance while maintaining attention to detail in complex financial situations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Financial Counselor
Central Georgia Cancer Care
03.2024 - Current
- Assisted patients in understanding financial options and resources available for cancer treatment
- Evaluated patient financial situations to develop personalized payment plans
- Processed financial assistance applications accurately and efficiently
- Educated patients on insurance benefits, eligibility, and coverage details
- Collaborated with healthcare team to ensure seamless patient care and financial support
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Provided empathetic support to patients navigating complex financial challenges
Surgery Scheduling Coordinator
Warner Robins Pediatric Dentistry
07.2022 - 03.2024
- Scheduled surgical appointments, ensuring optimal patient flow and resource allocation.
- Coordinated with dental staff to facilitate timely communication regarding patient needs and scheduling changes.
- Managed electronic records using dental software systems to maintain accurate appointment histories.
- Implemented strategies to reduce scheduling conflicts and enhance overall efficiency in operations.
- Communicated effectively with patients, providing clear instructions for pre-operative procedures and follow-ups.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patients in and out and collected payments.
Administrative Assistant/Veteran Liaison
Butler Chiropractic & Wellness
07.2019 - 06.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained organized appointment schedules, coordinating bookings for multiple services.
- Utilized scheduling software to optimize resource allocation and manage appointments effectively.
- Organized, maintained and updated information in computer databases.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Executive Assistant
Milestones Behavior/GoalPoint Behavior Group
03.2019 - 07.2019
- Developed and maintained filing systems, improving document retrieval efficiency.
- Led special projects to improve workflow processes and support strategic initiatives.
- Managed travel arrangements and logistics for executives, ensuring cost-effectiveness and compliance with policies.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Facilitated training and onboarding for incoming office staff.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Admin Support 3/Senior Accounts Payable Clerk
Phoenix Health Center
2018 - 2019
- Processed vendor invoices and expense reports ensuring accuracy and compliance with company policies.
- Managed electronic payment systems to streamline accounts payable processes and improve efficiency.
- Reconciled monthly statements and maintained organized records, enhancing overall audit readiness.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Supported budget management, monitored expenditures against budget allocations.
- Coordinated reconciliation of accounts receivable, enhancing cash flow visibility and tracking.
Representative Payee
Phoenix Health Center
2017 - 2019
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assessed client eligibility for disability benefits through comprehensive case evaluations.
- Maintained accurate case records and documentation in compliance with regulatory standards.
Medical Records Supervisor
Phoenix Health Center
2015 - 2017
- Managed medical records department, ensuring compliance with regulatory standards and best practices.
- Supervised team of clerks, providing training and support to enhance performance and efficiency.
- Implemented electronic health record (EHR) system improvements to streamline documentation processes.
- Conducted regular audits of medical records for accuracy and completeness, addressing discrepancies promptly.
- Coordinated staff schedules and assignments to ensure adequate coverage and timely processing of records.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
Imaging Coordinator
Urology Specialists Of Georgia
06.2014 - 05.2015
- Coordinated imaging schedules to optimize workflow and enhance service delivery.
- Managed patient documentation processes to maintain accurate records and compliance with regulations.
- Collaborated with radiologists to streamline communication regarding patient imaging needs and results.
- Conducted thorough insurance verifications, ensuring accuracy and compliance with company policies.
- Collaborated with healthcare providers to obtain necessary documentation for patient coverage.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Referral Coordinator
Urology Specialists Of Georgia
2013 - 2014
- Coordinated patient referrals among healthcare providers to streamline service delivery.
- Managed appointment scheduling, ensuring timely access to specialists for patients.
- Maintained accurate patient records and referral documentation in electronic health systems.
- Communicated effectively with patients regarding referral processes and follow-up appointments.
- Updated referral tracking systems, ensuring real-time data accuracy for reporting purposes.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Education
Technical Certificate - Medical Administrative
University of South Florida
Avon Park, FLHigh School Diploma -
Hollywood Hills High School
Hollywood, FLSkills
- Insurance verification
- Financial counseling
- Professional relationship building
- Payment negotiation
- Effective customer communication
- Attention to detail
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Cash handling
Certification
- Certified Financial Counselor, Central Georgia Cancer Care - Dec 2024
Timeline
Financial Counselor
Central Georgia Cancer Care
03.2024 - Current
Surgery Scheduling Coordinator
Warner Robins Pediatric Dentistry
07.2022 - 03.2024
Administrative Assistant/Veteran Liaison
Butler Chiropractic & Wellness
07.2019 - 06.2022
Executive Assistant
Milestones Behavior/GoalPoint Behavior Group
03.2019 - 07.2019
Imaging Coordinator
Urology Specialists Of Georgia
06.2014 - 05.2015
Admin Support 3/Senior Accounts Payable Clerk
Phoenix Health Center
2018 - 2019
Representative Payee
Phoenix Health Center
2017 - 2019
Medical Records Supervisor
Phoenix Health Center
2015 - 2017
Referral Coordinator
Urology Specialists Of Georgia
2013 - 2014
Technical Certificate - Medical Administrative
University of South Florida
High School Diploma -
Hollywood Hills High School
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