Kimberly Rydman
Maid/Housecleaner
Westport,WA
Summary
Proactive and meticulous Customer Service/Housekeeping with over 20 years of experience in hospitality industry. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Dependable Housekeeper with solid history of cleaning industry service. Individual and team-driven with strong customer satisfaction focus. Attentive individual with superior cleaning skills thanks to over 20+ years in hospitality sector. Reliable and dedicated with physical stamina to stand for long periods and lift 50 pounds with ease.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Site Host/Maid
Columbia Hospitality Inc./Loge
Westport, WA
05.2021 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Asst Manager\Head Maid
Pacific Motel & RV
Westport, WA
01.2021 - 11.2021
- Customer ratings 10 points excellant
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Carried out day-day-day duties accurately and efficiently
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Hotel Manager
Ocean Avenue Inn
Westport, WA
04.2017 - 11.2020
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of 12-room hotel with staff of 4 employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service. Used critical thinking to break down problems, evaluate solutions and make decision.
- Handled all maintinance and dealt with each issue accordingly.
Maid
Holiday Motel
Westport, WA
04.2014 - 11.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
Education
Business Administration
Grays Harbor College
Aberdeen, WAAssociate of Applied Science - Computer Science
Lower Columbia College
Longview, WAHigh School Diploma -
Ocosta Junior - Senior High School
Westport, WA06.1991
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Staff Management
- Staff supervision
- Employee scheduling
- Contract Management
- Training
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Understanding Customer Needs
- Issue and Complaint Resolution
Certification
I have been certified by the American Hotel & Lodging Educational Institute for COVID-19 Precautions for Hotels.
I am also a C.E.R.T. (Community Emergency Response Team) team member since August 2020.
Timeline
Site Host/Maid
Columbia Hospitality Inc./Loge
05.2021 - 09.2023
Asst Manager\Head Maid
Pacific Motel & RV
01.2021 - 11.2021
Hotel Manager
Ocean Avenue Inn
04.2017 - 11.2020
Maid
Holiday Motel
04.2014 - 11.2015
Business Administration
Grays Harbor College
Associate of Applied Science - Computer Science
Lower Columbia College
High School Diploma -
Ocosta Junior - Senior High School
I have been certified by the American Hotel & Lodging Educational Institute for COVID-19 Precautions for Hotels.
I am also a C.E.R.T. (Community Emergency Response Team) team member since August 2020.
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