KIMBERLY SABLAN
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Coordinator
Commonwealth Healthcare Corporation
Saipan, Northern Mariana Islands
06.2017 - 10.2019
- Provided administrative, program coordination and fiscal oversight to fund grants by the program goals, aims, and initiatives
- Develop and keep written procedures in collaboration with University of Hawaii Cancer Council of the Pacific (UHCCCP)
- Coordinated work plan initiatives with UHCCCP, CHCC, and Commonwealth Cancer Association
- Provided data collection help with CNMI Cancer Registrar
- Provided data entry help with the CNMI Immunization Program, CHCC Payroll and Accounting Unit
- Developed communication materials with coalition members, partners, and staff from other CDC-funded cancer programs as well as chronic disease prevention
- Coordinated and eased training, workshops, and conferences involving stakeholders, partners and staff for staff development and support
- Managed project budget, reviewed and approved expenditures, and gave modifications and justifications per grant deliverables from the CHCC Grant Management Policy
- Developed program evaluation report, annual program report that included the progress and efforts of programs goals and initiatives
- Participated in monthly program meetings, CHCC Patient Care Transition meeting, Community Health Assessment planning committee meeting, and quarterly Public Health staff meetings
- Collaborated with CHCC staff to develop grants and contracts that support chronic disease and prevention
- Provided presentations of grant accomplishments to stakeholders, CHCC and UHCCCP
- Attended annual meetings and provided presentation of grant accomplishments to the Centers for Disease Control and Presentation.
Patient Health Navigator
Commonwealth Healthcare Corporation
Saipan, Northern Mariana Islands
05.2014 - 06.2017
- Assisted with Non Communicable Disease Bureau program workshops and training to provide staff development and program meetings with stakeholders, partners, and staff
- Conducted patient and family health education sessions to ensure they were informed of available resources.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Maintained detailed records of patient visits, treatments, and interventions for accurate tracking of progress.
- Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.
- Developed health resources and tool kits that improved the quality of life for patients and navigated patient to proper resources needed
- Participated in CNMI Survivorship meeting, Public Health Transition meeting
- Helped prepare meeting materials and meeting minutes
- Collaborated and coordinated with program partners to provide educational outreach and clinic at at-risk locations
- Participated in the major annual events Kick Butts Day, Let's Move Marianas, National Cancer Survivors Day
- Attended program related workshops and meetings both locally and nationally and presented program accomplishment when needed
- Helped with data entry and other duties in the Immunization Program, Payroll and Accounting Unit.
Health Educator
Commonwealth Healthcare Corporation
Saipan, Northern Mariana Islands
06.2010 - 05.2014
- Organized health promotion campaigns and events for the public with an emphasis on disease prevention.
- Conducted assessments of community needs related to health education initiatives.
- Developed educational materials such as pamphlets, handouts, and videos to raise awareness about health-related topics.
- Maintained relationships with external stakeholders involved in promoting healthy lifestyles among individuals and families.
- Educated patients on how best to manage their chronic illnesses through lifestyle changes such as diet modifications or exercise regimens.
- Helped prepare documents and materials used for meetings, and developed meeting minutes.
- Aided in the Breast & Cervical Screening Program with data collection and distribution
- Attended professional conferences and meetings focused on advancing knowledge about public health issues affecting different communities.
Administrative Assistant
Verizon Business
Ashburn, VA
02.2009 - 01.2010
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Front Desk Receptionist
Candlewood Suites Hotel
Sterling, VA
04.2008 - 02.2009
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Seasonal Associate
Victoria's Secret & PINK
Reston, VA
10.2006 - 01.2007
- Delivered excellent customer service and provided recommended products to customers
- Processed customer transactions effectively
- Assisted with inventory and organization of products
- Assisted with merchandise restock for the store
- Assisted with general housekeeping by the end of shift.
Customer Service Representative
The Home Depot Inc
Reston, VA
09.2006 - 04.2008
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with other departments with inventory and restock of merchandise.
Administrative Assistant
Telesource CNMI Inc.
Saipan, Northern Mariana Islands
07.2003 - 09.2006
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Inventoried and ordered supplies for office.
Education
Associate of Arts Business Administration - Business Administration
American Public University
Charles Town, WV06-2024
High School Diploma -
Kagman High School
Lipan, TX05-2003
Skills
- Microsoft Office
- Data Entry
- Program Coordination
- Budget Management
- Community Outreach
- Customer Relationship
- Organized
- Communication
Certification
- Certificate of Professional Practice Epidemiology and Control of Non-Communicable Diseases, Western Regional Public Health Training Center, Pacific Island Public Health Training Center, Pacific Island Health Officers Association, Public Health Learning Network, 01/27/17
- Certificate of Completion “Health is Everyone’s Kuleana: Building Momentum through Community Action”, 2016 Hawaii Public Health Conference, Hawaii Public Health Association, 10/12/16 - 10/14/16
- Certificate of Completion Cancer Council of the Pacific Islands Advisory Board Meeting, Pacific Regional Comprehensive Cancer Control Program, John A. Burns School of Medicine, University of Hawaii at Manoa Department of Family Medicine, and Community Health, 04/27/15 - 04/30/15
- Certificate of Completion Communication Training for Comprehensive Cancer Control Professionals 101: Media Planning and Media Relations, GW Cancer Institute, The George Washington University, 10/04/15
- Certificate of Completion Level 1-3 Patient Navigator Fundamentals, Patient Navigator Training Collaborative, Colorado School of Public Health Center for Public Health Practice, Denver Health, and Denver Prevention Training, 12/2014
- Certificate of Completion HIPAA and Sexual Harassment Training, Commonwealth Healthcare Corporation
- Applied Suicide Intervention Skills Training (15 contact hours), Living Works Education Inc.
- Statement of Continuing Education Credit and Statement of Completion Assessing & Selecting Documentation (0.5 hours), University of Kentucky
- Statement of Continuing Education Credit and Statement of Completion Public Health Accreditation Board (PHAB) Accreditation Process (0.5 hours), University of Kentucky
- Statement of Continuing Education Credit and Statement of Completion The Essential Services and Public Health Accreditation Board (PHAB) Standards and Measures (.25 hours), University of Kentucky
- Certificate of Appreciation for Hard Work, Dedication and Commitment, Commonwealth HealthCare Corporation
- Certificate of Completion Quality Assurance, Quality Initiative, Program Management (36 education credits), American Pacific Nurse Leaders Council Inc. (APNLC) & Pacific Island Health Officers Association
- Certificate of Completion Primary Oral Health Care, Commonwealth HealthCare Corporation
- Certificate of Appreciation CNMI Area Health Education Center (AHEC) 2011 Youth Summer Camp, Northern Marianas College
- Certificate of Participation Overview of Essential Public Health Function Workshop, Department of Public Health CNMI
- IS 800 An Introduction to National Response Framework, Emergency Management Institute Federal Emergency Management Agency (FEMA)
- IS 200 ICS for Single Resources and Initial Action Incident, Emergency Management Institute Federal Emergency Management Agency (FEMA)
- IS 700 National Incident Management Systems (NIMS), Emergency Management Institute Federal Emergency Management Agency (FEMA)
References
References available upon request.
Timeline
Program Coordinator
Commonwealth Healthcare Corporation
06.2017 - 10.2019
Patient Health Navigator
Commonwealth Healthcare Corporation
05.2014 - 06.2017
Health Educator
Commonwealth Healthcare Corporation
06.2010 - 05.2014
Administrative Assistant
Verizon Business
02.2009 - 01.2010
Front Desk Receptionist
Candlewood Suites Hotel
04.2008 - 02.2009
Seasonal Associate
Victoria's Secret & PINK
10.2006 - 01.2007
Customer Service Representative
The Home Depot Inc
09.2006 - 04.2008
Administrative Assistant
Telesource CNMI Inc.
07.2003 - 09.2006
Associate of Arts Business Administration - Business Administration
American Public University
High School Diploma -
Kagman High School
- Certificate of Professional Practice Epidemiology and Control of Non-Communicable Diseases, Western Regional Public Health Training Center, Pacific Island Public Health Training Center, Pacific Island Health Officers Association, Public Health Learning Network, 01/27/17
- Certificate of Completion “Health is Everyone’s Kuleana: Building Momentum through Community Action”, 2016 Hawaii Public Health Conference, Hawaii Public Health Association, 10/12/16 - 10/14/16
- Certificate of Completion Cancer Council of the Pacific Islands Advisory Board Meeting, Pacific Regional Comprehensive Cancer Control Program, John A. Burns School of Medicine, University of Hawaii at Manoa Department of Family Medicine, and Community Health, 04/27/15 - 04/30/15
- Certificate of Completion Communication Training for Comprehensive Cancer Control Professionals 101: Media Planning and Media Relations, GW Cancer Institute, The George Washington University, 10/04/15
- Certificate of Completion Level 1-3 Patient Navigator Fundamentals, Patient Navigator Training Collaborative, Colorado School of Public Health Center for Public Health Practice, Denver Health, and Denver Prevention Training, 12/2014
- Certificate of Completion HIPAA and Sexual Harassment Training, Commonwealth Healthcare Corporation
- Applied Suicide Intervention Skills Training (15 contact hours), Living Works Education Inc.
- Statement of Continuing Education Credit and Statement of Completion Assessing & Selecting Documentation (0.5 hours), University of Kentucky
- Statement of Continuing Education Credit and Statement of Completion Public Health Accreditation Board (PHAB) Accreditation Process (0.5 hours), University of Kentucky
- Statement of Continuing Education Credit and Statement of Completion The Essential Services and Public Health Accreditation Board (PHAB) Standards and Measures (.25 hours), University of Kentucky
- Certificate of Appreciation for Hard Work, Dedication and Commitment, Commonwealth HealthCare Corporation
- Certificate of Completion Quality Assurance, Quality Initiative, Program Management (36 education credits), American Pacific Nurse Leaders Council Inc. (APNLC) & Pacific Island Health Officers Association
- Certificate of Completion Primary Oral Health Care, Commonwealth HealthCare Corporation
- Certificate of Appreciation CNMI Area Health Education Center (AHEC) 2011 Youth Summer Camp, Northern Marianas College
- Certificate of Participation Overview of Essential Public Health Function Workshop, Department of Public Health CNMI
- IS 800 An Introduction to National Response Framework, Emergency Management Institute Federal Emergency Management Agency (FEMA)
- IS 200 ICS for Single Resources and Initial Action Incident, Emergency Management Institute Federal Emergency Management Agency (FEMA)
- IS 700 National Incident Management Systems (NIMS), Emergency Management Institute Federal Emergency Management Agency (FEMA)
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