Kimberly Salas Rodriguez

Customer Advocate with over 4 years of experience in customer service, specializing in healthcare assistance and complaint resolution. Demonstrates proficiency in CRM software and multi-line phone systems, with a keen focus on accuracy and meticulous attention to detail. Committed to enhancing customer satisfaction through efficient communication and thorough follow-up, while driving improvements in data entry processes and customer interaction strategies.

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

• Resolve customer queries via phone, email, chat, ensuring satisfaction and efficient solutions.
• Investigate issues thoroughly, escalating complex cases to appropriate teams for resolution.
• Maintain professionalism in all communications, fostering positive customer relationships.
• Proactively monitor communication channels, ensuring prompt and accurate customer support.
• Streamlined customer communication across multiple channels while resolving complex inquiries and maintaining strong relationships with clients through detailed follow-up protocols.
• Managed order records, ensuring accuracy and timely processing.
• Resolved customer inquiries, enhancing satisfaction.
• Answered customer inquiries, enhancing satisfaction with precise product information..
• Managed administrative tasks, maintaining organized records and accurate reporting.
• Processed high-volume data entries with meticulous attention to accuracy, implementing validation protocols to maintain data integrity and quality standards.
• Streamlined data entry workflows by creating efficient spreadsheet templates, reducing processing time while maintaining exceptional accuracy rates.
• Enhanced data validation processes through systematic error checking and reconciliation procedures, ensuring consistent data quality across multiple databases.