Kimberly Samuel
Hillside
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. In addition to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customs Officer
Government Of Antigua And Barbuda
03.2007 - 12.2023
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
- Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
- Supported national security objectives by enforcing import/export regulations and ensuring compliance with trade agreements.
- Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
- Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
- Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
- Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
- Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
- Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
- Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Documented activities in reports and testified in court proceedings to actions.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
Overnight Stocker and Receiver
Burlington
10.2019 - 03.2020
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Maintained up-to-date knowledge of current sales promotions, ensuring relevant products were prominently displayed for maximum visibility.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated merchandise pricing to match new values and special promotional rates.
- Managed timely and effective replacement of damaged or missing products.
- Kept work areas neat, clean and free from debris.
Store Associate
The Children's Place
12.2018 - 06.2019
- Increased sales by providing exceptional customer service and product knowledge.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Supported loss prevention goals by monitoring shopper behavior.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Kept current with product trends and industry news to better serve customers by offering accurate, up-to-date information on products and promotions.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Managed fitting room area effectively to minimize wait times for customers while maintaining organization of garments on display or returned by shoppers.
- Provided expertise on product features and benefits when assisting customers, resulting in informed purchasing decisions and increased satisfaction.
- Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
- Participated in regular staff meetings, sharing feedback and suggestions for continuous improvement in store performance.
- Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
- Upsold appropriate products to customers based on their needs, boosting average transaction value.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
- Collaborated with team members to achieve store sales targets consistently.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
Sales Associate
Bath And Body Works, Limited Brands
10.2018 - 06.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Associate
Bath And Body Works, Limited Brands
11.2017 - 01.2018
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided product demonstrations to highlight features, benefits and value.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Increased sales and customer satisfaction through personalized servicing.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Warehouse Worker
Amazon
09.2016 - 01.2017
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Associate of Science - Social Services
Union County College
Cranford, NJ05.2020
High School Diploma -
Jennings Secondary School
Antigua And Barbuda06.1999
Skills
- Security Awareness
- Conflict Resolution
- Analytical Skills
- Integrity and Honesty
- Organizational Skills
- Attention to Detail
- Critical Thinking
- Time Management
- Multitasking Abilities
- Effective Communication
- Computer Literacy
- Customer Service
Timeline
Overnight Stocker and Receiver
Burlington
10.2019 - 03.2020
Store Associate
The Children's Place
12.2018 - 06.2019
Sales Associate
Bath And Body Works, Limited Brands
10.2018 - 06.2019
Store Associate
Bath And Body Works, Limited Brands
11.2017 - 01.2018
Warehouse Worker
Amazon
09.2016 - 01.2017
Customs Officer
Government Of Antigua And Barbuda
03.2007 - 12.2023
Associate of Science - Social Services
Union County College
High School Diploma -
Jennings Secondary School
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