Kimberly Sanchez
HOUSTON,TEXAS
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Goal-oriented Customer Service Manager with 1-2 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
4
4
years of professional experience
Work History
Cashier
Hobby Lobby
2019.08 - 2019.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Hobby Lobby
2018.05 - 2019.07
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Department Manager
Hobby Lobby
2020.06 - 2021.07
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Department Manager
Hobby Lobby
2021.08 - 2021.11
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Customer Services Manager
Hobby Lobby
2021.12 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor Of Arts In Religious Education - Education Administration
Bible Missionary Institute
Rock Island, IL05.2016
Skills
- Leading Team Meetings
- Continuous Improvements
- Verbal and Written Communication
- Bilingual Communication
- Punctual Administration
- Organized Competence
Languages
Spanish
Professional Working
Timeline
Customer Services Manager
Hobby Lobby
2021.12 - Current
Department Manager
Hobby Lobby
2021.08 - 2021.11
Department Manager
Hobby Lobby
2020.06 - 2021.07
Cashier
Hobby Lobby
2019.08 - 2019.09
Cashier
Hobby Lobby
2018.05 - 2019.07
Bachelor Of Arts In Religious Education - Education Administration
Bible Missionary Institute