Kimberly Sanchez
Thornton,Co
Summary
Proven to excel in high-pressure environments, I leveraged strong organizational skills and exceptional communication to enhance customer experiences at BluePearl Pet Hospital. Working each day to improve, I efficiently processed payments and improved team performance, demonstrating a blend of hard and soft skills critical for dynamic customer service roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist (CSC)
BluePearl Specialty + Emergency
03.2024 - Current
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Answered a high volume of calls in a professional manner while providing accurate information on products and services offered by the clinic.
- Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.
- Performed administrative tasks such as filing paperwork, preparing invoices and collecting payments from clients.
- Ensured that all financial transactions were accurately recorded in accordance with company policy and procedures.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records.
Sniff Shack
01.2022 - Current
- Delivered high-quality training for new team members
- Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes
- Led teams through the onboarding process for swift integration into daily operations
- Monitored numerous employee activities and assigned tasks to cover demand
- Evaluated staff performance, communicating feedback, and setting personal goals
- Fostered positive team environment by recognizing and reinforcing individual and team accomplishments
- Met personal, team and company goals in customer service environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Anticipated needs and resolved problems to keep customers happy
- Updated records with details of customer interactions and transactions
- Led small group and individual training sessions based on organization's learning needs
Raising Canes
01.2021 - 12.2022
- Elevated performance levels and minimized compliance issues by fully training new hires
- Helped managers enforce procedures and protocols with effective training strategies
- Created and acquired training procedure manuals, guides and course materials
- Strengthened instructor skills and knowledge with careful evaluations
- Delivered reliable customer service to guests upon arrival
- Maintained a pleasant working environment for customers
- Demonstrated hospitality and customer service
- Responded, resolved, and followed up on customer issues
Education
Associate's Degree in Business Administration -
Front Range Community College
Colorado05.2024
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to multitask
- Payment Processing
- Prioritization
- Decision-Making
- Ability to problem-solve
- Customer Service
- Analytical Thinking
- Ability to work in high stressful situations
- Bilingual - English and Spanish
Certification
- Certificate in Foundations of Business
- President's List of Honor Students (college)
- Certificate in Business Specialization
Timeline
Veterinary Receptionist (CSC)
BluePearl Specialty + Emergency
03.2024 - Current
Sniff Shack
01.2022 - Current
Raising Canes
01.2021 - 12.2022
Associate's Degree in Business Administration -
Front Range Community College
- Certificate in Foundations of Business
- President's List of Honor Students (college)
- Certificate in Business Specialization
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