Kimberly Sanchez
Houston,TX
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and excelled in food and beverage preparation and customer service. Significantly enhancing team productivity and guest satisfaction and seeking entry-level opportunities to expand skills while facilitating company growth and fostering a culture of efficiency and excellence.
Overview
4
4
years of professional experience
Work History
Team Member/Leader
Bubble Egg Garden Oaks
04.2021 - 12.2022
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity and quality in operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Barista/Assistant Manager
Teapresso Bar
06.2022 - 09.2023
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized official and off-menu coffee/tea preparations.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supported store manager with recruiting, interviewing and hiring baristas.
Gourmet Coffee Attendant
JW Marriott Houston by The Galleria
12.2024 - Current
- Follow all company safety/security policies and complete safety training and certifications.
- Assisted in opening and closing duties, ensuring area was ready for daily operations.
- Take orders, record in MICROS system and prepare food and coffee beverages.
- Count bank at end of shift, complete designated cashier reports and secure bank.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Waltrip High School
Houston, TX06-2022
Texas School of Bartenders
Houston, TX01-2023
Associate of Science - Accounting And Finance
Houston Community College
Houston, TX08-2026
Skills
- Operations management
- Training and Development
- Speedy and Efficient
- Beverage Preparation
- Customer Service
- Menu Memorization
- Problem resolution
- Verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Gourmet Coffee Attendant
JW Marriott Houston by The Galleria
12.2024 - Current
Barista/Assistant Manager
Teapresso Bar
06.2022 - 09.2023
Team Member/Leader
Bubble Egg Garden Oaks
04.2021 - 12.2022
High School Diploma -
Waltrip High School
Texas School of Bartenders
Associate of Science - Accounting And Finance
Houston Community College
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