Kimberly Sanchez
Surprise,AZ
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Expo Runner
Corner Bakery Cafe
Santa Ana, CA
02.2022 - 10.2025
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier/Guest Service Representative
Veggie Grill
Tustin, CA
03.2024 - 05.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sales Associate
Laderach
Santa Ana, CA
11.2022 - 03.2024
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Cosmetology
Golden West College
Huntington Beach, CA05-2024
High School Diploma -
Godinez Fundamental High School
Santa Ana, CA05-2022
Skills
- Inventory management
- Sales reporting
- Supply restocking
- Visual merchandising
- Customer service
- Product knowledge
- Effective communication
- Attention to detail
- Customer engagement
- Guest and client satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Cosmetology Certification of Completion
Timeline
Cashier/Guest Service Representative
Veggie Grill
03.2024 - 05.2024
Sales Associate
Laderach
11.2022 - 03.2024
Cashier/Expo Runner
Corner Bakery Cafe
02.2022 - 10.2025
Cosmetology
Golden West College
High School Diploma -
Godinez Fundamental High School