Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Sanchez Ramirez

Goodyear,ARIZONA

Summary

Dedicated professional with proven expertise in customer service and assistance, honed at Albertsons and Hacienda Mexican Restaurant. Excelled in high-stress situations, enhancing customer loyalty through empathy and effective conflict resolution. Demonstrates strong work ethic, integrity, and exceptional problem-solving skills, ensuring high accuracy in transactions and customer interactions.

Overview

7
7
years of professional experience

Work History

Army Military Police

855TH MP CO
01.2024 - Current
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
  • Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.

Cashier

Albertsons
04.2023 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Hacienda Mexican Restaurant
01.2018 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Kofa High School
Yuma, AZ
05.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

Spanish
Native or Bilingual

Timeline

Army Military Police

855TH MP CO
01.2024 - Current

Cashier

Albertsons
04.2023 - 12.2024

Customer Service Representative

Hacienda Mexican Restaurant
01.2018 - 12.2022

Kofa High School

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Kimberly Sanchez Ramirez