Kimberly Sanderfer
Novi,MI
Overview
24
24
years of professional experience
Work History
Executive Housekeeping Director/Engineering Manager
Doubletree By Hilton Hotel
Novi, MI
12.2015 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented strategies to increase executive efficiency.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Facilitated collaboration between teams by encouraging open communication channels.
Executive Houskeeping
Embassy Suites
Livonia, MI
05.2011 - 12.2015
- Developed and implemented strategies to increase executive efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Housekeeping Supervisor
Doubletree By Hilton
Novi, MI
04.2007 - 12.2010
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Verified each completed room against standard plans to maintain consistency.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Prepared work schedules for associates to promote proper staffing levels.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Room Attendant
Wyndham Hotel
Novi, MI
06.2001 - 11.2007
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Responded promptly to guest requests for additional supplies or services.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
Associate of Arts - Arts And Entertainment Management
Wayne State Community College
Detroit, MI07-1994
High School Diploma -
Southeastern High School
Detroit, MI06-1981
Skills
- Branding
- Growth planning
- Purchasing
- Small business development
- Marketing
- Talent management
Timeline
Executive Housekeeping Director/Engineering Manager
Doubletree By Hilton Hotel
12.2015 - Current
Executive Houskeeping
Embassy Suites
05.2011 - 12.2015
Housekeeping Supervisor
Doubletree By Hilton
04.2007 - 12.2010
Housekeeping Room Attendant
Wyndham Hotel
06.2001 - 11.2007
Associate of Arts - Arts And Entertainment Management
Wayne State Community College
High School Diploma -
Southeastern High School