Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Sansores Medrano

Charles City

Summary

Highly experienced in Sales/Marking, is known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

22
22
years of professional experience

Work History

Aseptic Technician I

Zoetis
01.2023 - Current
  • Enhanced aseptic techniques by diligently adhering to standard operating procedures and maintaining cleanroom environments.
  • Reduced contamination risks by consistently monitoring and adjusting environmental controls in the aseptic processing area.
  • Improved production efficiency with regular equipment calibration and maintenance, ensuring optimal performance.
  • Supported quality control efforts through accurate documentation of batch records, equipment logs, and other essential data.
  • Contributed to successful audits through thorough preparation, timely responses to inquiries, and detailed recordkeeping.
  • Prevented potential hazards by properly disposing of waste materials according to established protocols.

Inside Sales Consult/Sales Development Specialist

Republic Services
01.2020 - 05.2022
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Developed and deepened customer relationships to drive revenue growth.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
  • Managed and recorded leads from outbound telephone marketing. including 'Managing over 60 customer calls per day.' or, "Increased sales by 10%".
  • Created and updated customer accounts with relevant information.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Answered customers' questions regarding products, prices and availability.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Managed and recorded leads from outbound telephone marketing.

Independent Business Owner

LuLaRoe
06.2017 - 12.2019
  • Consulted with customers to assess needs and propose optimal solutions.
  • Determined best courses of action for company based on regional market trends and demands.
  • Used business software packages to maintain files and administrative records.
  • Devised processes to boost long-term business success and increase profit levels.

Store Manager

Rent A Center Warehouse & Retail Store
02.2015 - 06.2017
  • Managed inventory control, cash control and store opening and closing procedures. and increased profit loss 10 % with inventory control.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Sales Manager

Rent A Center Warehouse & Retail Store
07.2011 - 02.2016
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Provided strong service to customers, increasing customer loyalty 75%.
  • Directly worked with 50 customers per shift to build relationships and increase customer satisfaction ratings 60%.

Habilitation Technician

Horizon Human Services
07.2002 - 02.2011
  • Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
  • Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
  • Performed to implement written goals from treatment plan.
  • Developed resident activities and programming to encourage new skills and maintain present skills.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.
  • Delivered training needs, behavior management and communication to support goal plans.
  • Instructed and reinforced target outcomes to help individuals achieve goals.
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Constructed cognitively stimulating activities.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Transported residents to and from appointments and other activities to encourage mobility.
  • Performed [Action] to implement written goals from treatment plan.

Education

Associate of Arts - Criminal Justices

University of Phoenix
Tempe, AZ

High School Diploma -

Globe High School
Globe, AZ
05.1998

Skills

  • Verbal and Written Communication
  • Cross-Selling and Upselling
  • Product Demonstrations and Presentations
  • Sales Presentation
  • Attention to Detail
  • Interpersonal Communication Skills
  • Overcoming Objections
  • Sales and Marketing Initiatives
  • Pipeline Development
  • Customer Interaction
  • Prospecting and Cold Calling
  • Lead Qualification
  • Persuasive Negotiations
  • Time Management
  • Opportunity Identification
  • Inventory Control Processes

Timeline

Aseptic Technician I

Zoetis
01.2023 - Current

Inside Sales Consult/Sales Development Specialist

Republic Services
01.2020 - 05.2022

Independent Business Owner

LuLaRoe
06.2017 - 12.2019

Store Manager

Rent A Center Warehouse & Retail Store
02.2015 - 06.2017

Sales Manager

Rent A Center Warehouse & Retail Store
07.2011 - 02.2016

Habilitation Technician

Horizon Human Services
07.2002 - 02.2011

Associate of Arts - Criminal Justices

University of Phoenix

High School Diploma -

Globe High School

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Kimberly Sansores Medrano