Kimberly Santaella
Los Angeles,CA
Summary
Dynamic and results-driven People Operations professional with over 7 of experience in various facets of human resources management, including recruitment, employee relations, and performance management. Proven track record in developing and implementing HR strategies that align with organizational goals and foster a positive workplace culture. Expertise in navigating labor laws, compliance, and best practices in talent acquisition and development. Adept at building strong relationships with employees and leadership to enhance engagement and retention.
Overview
8
8
years of professional experience
Work History
People Operations Generalist
Murad, Unilever Prestige
03.2022 - Current
- Provide guidance and support in employee relations, resolving conflicts and fostering a positive work environment through mediation and counseling.
- Conduct workplace investigations related to employee complaints and grievances, ensuring thorough and impartial reviews, and providing recommendations to management based on findings.
- Conduct regular pulse surveys and focus groups to gather employee feedback, analyzing results to identify areas for improvement in workplace culture and employee satisfaction.
- Facilitate training sessions on conflict resolution and communication skills, empowering employees to handle disputes effectively and fostering a collaborative workplace.
- Managed full-cycle recruitment, successfully filling 150 positions across various departments, resulting in a 25% reduction in time-to-hire and enhancing workforce diversity.
- Coordinate performance management processes, including goal setting, evaluations, and feedback sessions, contributing to improved team productivity and morale.
- Established and maintain a strong relationship with the legal department to ensure compliance with labor laws and company policies, proactively addressing potential legal issues and mitigating risks.
- Conduct exit interviews and analyzed feedback to identify trends and areas for improvement, informing retention strategies and organizational development.
- Developed and maintained comprehensive employee records, ensuring compliance with labor laws and organizational policies.
- Implemented HRIS Paylocity from Paycom that streamlined employee data management, improved reporting capabilities, and enhanced data accuracy across HR functions.
- Led the implementation of Greenhouse ATS, automating the recruitment process and reducing administrative time while improving the candidate experience.
- Utilized Enboarder to streamline the onboarding process, creating a more engaging and efficient experience for new hires, resulting in a 10% increase in onboarding satisfaction ratings.
- Assist in the creation of HR policies and procedures that improved operational efficiency and ensured compliance with legal standards.
- Lead benefits administration, including open enrollment, educating employees on available options, and ensuring a smooth enrollment process.
- Participated in HR strategic planning meetings to align HR initiatives with business objectives, enhancing overall organizational performance.
- Reviewed payroll controls and processes to ensure accuracy and compliance with applicable laws.
Human Resources Consultant
Autoclub of Southern California
04.2017 - 03.2022
- Led full-cycle recruitment for average 15 positions at one time across 5 departments, successfully partnering with hiring managers to identify needs and develop tailored recruitment strategies.
- Collaborated with senior leadership and various stakeholders to define workforce planning and talent needs, ensuring alignment with organizational goals and strategic initiatives.
- Developed and maintained relationships with external recruitment agencies and community organizations to enhance talent sourcing efforts and increase diversity within the candidate pool.
- Implemented an ATS, Workday, that streamlined the recruitment process.
- Conducted interviews and assessments, utilizing competency-based techniques to evaluate candidates’ skills and cultural fit within the organization.
- Created and facilitated training sessions for hiring managers on best practices in interviewing and selection, enhancing their ability to identify top talent.
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CASkills
- Talent Acquisition
- Employee Relations
- Performance Management
- Training and Development
- Compensation and Benefits
- Labor Laws Compliance
- HRIS Proficiency
- Diversity and Inclusion Initiatives
- Change Management
- Communication Skills
- Analytical Skills
- Project Management
Timeline
People Operations Generalist
Murad, Unilever Prestige
03.2022 - Current
Human Resources Consultant
Autoclub of Southern California
04.2017 - 03.2022
Associate of Arts - Business Administration
El Camino College
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