Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Santana

Bridgeport

Summary

Customer service and sales personnel who can identify customers' needs and deliver effective solutions to problems. Committed to providing high-quality customer care to create a positive experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Packer

Amazon Warehouse
01.2023 - 01.2024
  • Pack customers' orders.
  • Utilized hand tools and equipment for efficient packing and sealing of goods.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Adjusted packing methods based on product type and size for optimal protection.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.

Customer Service Associate

Cumberland Farms
10.2017 - 07.2018
  • Cashier, cleaning duties, and food.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered phone calls from customers promptly and courteously.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Box Office Cashier And Customer Service

Bow Tie Cinemas
12.2015 - 09.2016
  • Box Office Cashier, Usher, and Concession Attendant.
  • Stocked concession supplies such as popcorn, candy, drinks.
  • Greeted customers promptly and responded to questions.
  • Ensured that movie theater lobby was clean and stocked throughout shift.
  • Processed payments using cash, credit cards, debit cards, and gift cards.

Education

Some College (No Degree) - Patient Care Technician

Advanced EClinical

Certification - EKG

Training Direct
Bridgeport CT
05.2023

Skills

  • Flexible
  • Cleaning
  • Dependable and reliable
  • Teamwork
  • Time management
  • Bilingual
  • Communication
  • Warehouse Experience
  • Order picking
  • Warehouse safety
  • Point of sale systems

Certification

CPR Certification, 02/01/23, 10/31/25

EKG Certification

Timeline

Packer

Amazon Warehouse
01.2023 - 01.2024

Customer Service Associate

Cumberland Farms
10.2017 - 07.2018

Box Office Cashier And Customer Service

Bow Tie Cinemas
12.2015 - 09.2016

Some College (No Degree) - Patient Care Technician

Advanced EClinical

Certification - EKG

Training Direct

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Kimberly Santana