Kimberly Santiago
Van Nuys ,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
LA Solar Group
2020.06 - 2024.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Call Center Representative
Consumer Attorney Marketing Group
2020.01 - 2020.05
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Associate of Arts - Communication Studies
West Los Angeles College
Culver City, CASkills
- Customer Service
- Office Administration
- Google Workspace
- Microsoft Office
Languages
English
Spanish
Timeline
Administrative Assistant
LA Solar Group
2020.06 - 2024.04
Call Center Representative
Consumer Attorney Marketing Group
2020.01 - 2020.05
Associate of Arts - Communication Studies
West Los Angeles College
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