Kimberly Santino
Cheshire,CT
Summary
Supply Planner with 34+ years of experience specific to the building materials industry. Focused on improving supply chain operations efficiency through data gathering and analysis to meet customer demands. A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Supply Planner
PrimeSource Building Products
Irving, TX
01.2024 - Current
- Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.
- Enhanced supplier relationships, fostering collaboration to ensure timely deliveries and resolve disputes.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Conducted regular reviews of safety stock levels, adjusting as needed based on sales trends and seasonality factors.
- Addressed any discrepancies between received items and purchase orders promptly, minimizing potential supply disruptions to our customers and fill rate misses.
Import Buyer
PrimeSource Building Products
Irving, TX
12.2023 - Current
- Purchased containers of screws for the largest product category within the organization which encompasses 1500+ active items sourced from 22 suppliers in Taiwan, Vietnam and China.
- Maintained vendor pricing and vendor capacities weekly.
- Streamlined the contract buying process after implementation to ensure timely PO entry and shipment.
- Modified existing POs which includes quantity adjustments due to production losses, overloaded containers, term changes, destination port changes and ocean freight rate adjustments.
- Provided support to other brands within organization and distribution centers.
- Obtain price quotes and load pricing for our direct team.
Inside Sales Representative
PrimeSource Building Products
Waterbury, CT
01.2021 - 10.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Customer Service Representative
PrimeSource Building Products
Waterbury, CT
11.2019 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Inside Sales Representative
Huttig Building Products
Newington, CT
08.2019 - 11.2019
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Office Operations Manager
PrimeSource Building Products
Waterbury, CT
04.1990 - 06.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coordinated and scheduled the timely delivery of imported building materials to final destinations avoiding both per diem and demurrage.
- Processed drayage invoices timely for both import and LTL/domestic shipments into SAP.
- Negotiated container rates and equipment rental with import drayage carriers.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
High School Diploma -
Sacred Heart Academy
Hamden, CT05.1989
Skills
- Materials Management
- Supplier negotiation
- Warehouse Operations
- International purchasing
- Supply chain distribution
- Supply and demand requirements
- Attention to Detail
- Analytical Skills
- Team Collaboration
- Multitasking
- Effective Communication
Additional Information
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Tableau, BOBJ and SAP and APO operating systems.
Timeline
Supply Planner
PrimeSource Building Products
01.2024 - Current
Import Buyer
PrimeSource Building Products
12.2023 - Current
Inside Sales Representative
PrimeSource Building Products
01.2021 - 10.2021
Customer Service Representative
PrimeSource Building Products
11.2019 - 01.2021
Inside Sales Representative
Huttig Building Products
08.2019 - 11.2019
Office Operations Manager
PrimeSource Building Products
04.1990 - 06.2019
High School Diploma -
Sacred Heart Academy