Kimberly Sasse

Newberg,OR

Summary

Compassionate Senior Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.

Overview

years of professional experience

Certification

Work History

Senior Medical Assistant

Providence Health & Services

Newberg, OR

01.2011 - Current

Onboarded a new Neurologist to Providence. Created scheduling template.
Ordered supplies for and assisted the physician with Electromyography/Nerve Conduction Studies.
Served as a Coach for a High Reliably Organization for 3 years
Provided assistance to physicians during examinations, treatments and minor surgeries.
Reviewed patient records to ensure accuracy of data entered into the electronic health record.
Assisted in scheduling appointments, ordering supplies, and maintaining equipment inventory.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Answered phone calls from patients seeking medical advice or assistance.
Acted as a liaison between patients and physicians regarding test results and treatment plans.
Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
Managed patient flow within the clinic setting to maximize efficiency of operations.
Assisted in coordinating referrals to specialists when necessary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted back office patient processes to reduce office wait times.

Call Center Supervisor/Floating Manager

Rivermark Community Credit Union

Beaverton, OR

02.2002 - 10.2010

Provided guidance, training, coaching and mentoring to call center team members.
Monitored calls for quality assurance purposes.
Conducted performance reviews of call center staff and documented results.
Implemented strategies to improve customer satisfaction levels.
Resolved escalated customer complaints in a timely manner.
Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Ensured that agents complied with applicable laws regarding privacy protection.
Managed staff scheduling to ensure adequate coverage during peak hours.
Created incentives for employees who achieved high performance standards.
Investigated difficult or complex inquiries from customers.
Participated in hiring interviews and selection process for new team members.
Identified areas where additional training was needed among existing staff members.
Trained and supervised new employees to promote overall team productivity and consistent service.
Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Delivered constructive call process feedback to employees
Planned staff and training meetings and scheduled conference rooms.
Conducted regular performance reviews and provided constructive feedback to team members.
Identified and addressed training gaps to enhance team competency and efficiency.
Oversaw daily operations of call center team, ensuring adherence to performance standards.
Ensured compliance with company policies and regulatory requirements within the call center.
Supported sales team members to drive growth and development.

Education

Vocational Degree - Medical Assisting

Everest

Tigard, OR

10-2010

Skills

Patient Care Coordination
Vital signs monitoring
HIPAA Compliance
First Aid
Conflict resolution abilities
Electronic Medical Records

Professional Bedside Manner
Procedure Assistance
Patient-focused care
Medical Terminology
Customer Service
Inventory and supply management