Kimberly Saucedo
Bakersfield,CA
Summary
Capable worker passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced establishments. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Bartender
Chilis Grill & Bar
09.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Technical Support
Conduent
02.2017 - 02.2018
- Assisted customers with technical support inquiries over the phone.
- Assisted clients with technical support issues and general inquiries.
- Completed basic technical support functions and product training for customers.
- Resolved numerous technical support inquiries per day.
- Provided expert customer service and technical support to clients.
Meals on Wheels Driver
North Of The River
11.2015 - 02.2017
- Assisted in packing meals for delivery as needed, adhering to proper food handling and safety guidelines to maintain quality standards.
- Reported any client concerns or changes in their status to the appropriate Meals-on-Wheels staff, ensuring proper follow-up and support.
- Handled emergency situations calmly and professionally, taking appropriate action as needed for the well-being of clients served by the program.
- Maintained a clean and organized delivery vehicle for optimal efficiency and safety during daily routes.
- Provided compassionate service to clients, assisting with meal setup if necessary and addressing any concerns or feedback.
- Ensured accurate record keeping of meals delivered, client information, and route sheets for program compliance.
Assistant Store Manager
Wetseal
10.2012 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Daycare Assistant
El Jardin De Ninos
01.2012 - 10.2012
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
High School Diploma -
Independence High School
Bakersfield, CA06.2011
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Hospitality service expertise
- Basic accounting
- Aloha POS
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
Timeline
Bartender
Chilis Grill & Bar
09.2018 - Current
Technical Support
Conduent
02.2017 - 02.2018
Meals on Wheels Driver
North Of The River
11.2015 - 02.2017
Assistant Store Manager
Wetseal
10.2012 - 06.2015
Daycare Assistant
El Jardin De Ninos
01.2012 - 10.2012
High School Diploma -
Independence High School
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