Kimberly Sawczyn
Orchard Park
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and navigation. Skilled in schedule management and multitasking, I consistently ensured timely pickups while maintaining high ratings. Adept at utilizing technology to enhance efficiency, I fostered positive experiences for passengers through effective communication and attention to detail.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber
01.2025 - Current
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Maintained high ratings through excellent customer service and prompt communication with riders.
- Adapted to changing traffic patterns and route conditions for optimal travel efficiency.
- Utilized Uber app features to manage ride requests and track earnings effectively.
- Ensured vehicle cleanliness and safety compliance before each trip to enhance rider experience.
- Assisted passengers with luggage and special requests, fostering a welcoming environment.
Office Assistant
Empire Building Diagnostics
10.2021 - 11.2023
- Organized and maintained office files and documentation for efficient retrieval and compliance.
- Coordinated scheduling of appointments and meetings, optimizing time management across departments.
- Assisted in preparation of reports and presentations, ensuring accuracy of data and formatting.
- Utilized office software to streamline communication and improve workflow processes.
- Supported inventory management by tracking supplies and placing orders as needed.
Medical Records and Health Information Technician
WNY MRI
06.2018 - 09.2021
- Managed electronic health records to ensure accurate patient data retrieval and compliance with regulations.
- Collaborated with healthcare providers to streamline medical record requests and improve information flow.
- Conducted quality assurance audits on health information systems to enhance data integrity and accuracy.
- Trained new staff on best practices for managing patient records and utilizing electronic documentation systems.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Receptionist
One Touch Direct
06.2015 - 06.2018
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Processed incoming and outgoing mail, maintaining organized communication flow.
- Assisted in administrative tasks, improving office efficiency through streamlined processes.
- Trained new staff on reception protocols and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
High School Diploma -
Orchard Park High School
Orchard Park, NYSkills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Multitasking and organization
Timeline
Uber Driver
Uber
01.2025 - Current
Office Assistant
Empire Building Diagnostics
10.2021 - 11.2023
Medical Records and Health Information Technician
WNY MRI
06.2018 - 09.2021
Receptionist
One Touch Direct
06.2015 - 06.2018
High School Diploma -
Orchard Park High School