Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Scafani

Eagle Point,OR

Overview

28
28
years of professional experience

Work History

Owner/Office Manager

High Road Autos
06.2021 - Current
  • Assisted in creating marketing strategies to enhance brand visibility.
  • Collaborated with vendors to ensure timely delivery of products and services.
  • Provided exceptional customer service, resolving inquiries and complaints efficiently.
  • Maintained organized records of transactions and business activities for reporting purposes.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Emergency Dispatcher

Emergency Communications of Southern Oregon
09.2010 - 06.2021
  • Coordinated emergency response efforts to ensure timely dispatch of services.
  • Utilized advanced communication systems to relay critical information to first responders.
  • Monitored multiple radio channels for real-time updates and potential emergencies.
  • Maintained accurate logs of calls and actions taken during incidents for accountability.
  • Collaborated with law enforcement and medical personnel to streamline responses.
  • Implemented best practices in call handling, increasing overall operational effectiveness.
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
  • Optimized productivity to improve on-time emergency response and life support.
  • Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
  • Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.

Marketing Compliance Specialist

Lithia Motors, Inc
10.2009 - 09.2010
  • Developed and implemented compliance policies and procedures for regulatory adherence.
  • Conducted regular audits to identify compliance gaps and recommend corrective actions.
  • Collaborated with cross-functional teams to ensure alignment on compliance initiatives.
  • Provided training sessions to staff on compliance regulations and best practices.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.

Customer Service Representative

Lithia Motors, Inc
06.2008 - 10.2009
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Handled escalated issues with professionalism, leading to successful resolutions.
  • Analyzed customer interactions to identify trends, optimizing response strategies and support materials.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Emergency Dispatcher

Reno Emergency Communications
04.1997 - 09.2005
  • Coordinated emergency response efforts to ensure timely dispatch of services.
  • Utilized advanced communication systems to relay critical information to first responders.
  • Monitored multiple radio channels for real-time updates and potential emergencies.
  • Maintained accurate logs of calls and actions taken during incidents for accountability.
  • Developed training materials for new dispatchers, enhancing team performance and efficiency.
  • Implemented best practices in call handling, increasing overall operational effectiveness.
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
  • Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
  • Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.

Education

No Degree - General Studies, Criminal Justice

Western Nevada College
Carson City, NV

No Degree - Elementary Education, Criminal Justice

Truckee Meadows Community College
Reno, NV

High School Diploma -

Douglas High School
Minden, NV
06-1995

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Marketing
  • Negotiation
  • Crisis management
  • Attention to detail

Timeline

Owner/Office Manager

High Road Autos
06.2021 - Current

Emergency Dispatcher

Emergency Communications of Southern Oregon
09.2010 - 06.2021

Marketing Compliance Specialist

Lithia Motors, Inc
10.2009 - 09.2010

Customer Service Representative

Lithia Motors, Inc
06.2008 - 10.2009

Emergency Dispatcher

Reno Emergency Communications
04.1997 - 09.2005

No Degree - General Studies, Criminal Justice

Western Nevada College

No Degree - Elementary Education, Criminal Justice

Truckee Meadows Community College

High School Diploma -

Douglas High School

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Kimberly Scafani