Kimberly Scherp

Flight Attendant

United Airlines

Chicago, IL

10.1991 - 09.2010

Provided safety instructions to passengers prior to takeoff and landing.
Assisted passengers with stowing carry-on luggage in overhead compartments.
Verified boarding passes and passports for all passengers.
Greeted passengers, answered questions, and directed them to their seats.
Delivered onboard customer service including food and beverage service.
Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Responded to medical emergencies as needed during flights.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Assisted passengers during deplaning process by providing directions or other information as requested.
Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Provided assistance to disabled passengers when necessary.
Cooperated with pilots and crew members while performing duties on board the plane.
Stocked aircraft cabin with items such as newspapers, magazines, beverages.
Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Adhered to company policies regarding security measures and protocol at all times.
Offered help with connecting flights or ground transportation upon arrival at destination airport.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Followed safety, passenger and supply pre-flight checklists.
Took measures during unusual conditions to maximize safety of customers and crew.
Offered answers to passengers' questions and resolved issues that arose during flights.