Kimberly Schexnayder
New Orleans,LA
Summary
Professional salon and Air Bnb management with proven track record in optimizing operations, enhancing client and guest satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, full bookkeeping and scheduling of clients, guests, maintenance and cleaning crews . Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Salon Manager
June Salon
01.2020 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Real Estate Manager
GHI Properties
06.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Air BnB Manager
Self Employed
05.2019 - Current
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
- Accomplished multiple tasks within established timeframes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
Master Hair Designer
Self Employed
11.1997 - Current
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Optimized appointment scheduling system with strategic time management approaches to accommodate walk-in clients while still honoring pre-booked reservations on-time service delivery expectations.
- Mentored junior stylists, sharing expertise in various cutting, coloring, and styling techniques for continuous skill development.
- Influenced salon marketing strategies by contributing innovative ideas showcasing unique hair designs that attracted new clientele demographics and helped further establish the brand''s reputation within the industry.
- Contributed to the salon''s success by consistently meeting and exceeding monthly sales targets in product sales and services.
- Collaborated with fellow hair designers to create innovative hairstyles for fashion shows and industry events.
- Enhanced client satisfaction by providing personalized hair consultations and utilizing advanced styling techniques.
- Increased customer loyalty with exceptional service, building long-term relationships through consistent quality work.
- Streamlined appointment scheduling process, ensuring timely service for clients and maximizing stylist availability.
- Assisted clients with selecting appropriate hair care products to maintain their desired look between appointments while boosting retail sales revenue streams.
- Fostered a positive and inclusive salon culture by actively participating in team meetings, providing constructive feedback, and supporting the professional growth of fellow stylists.
- Delivered exceptional customer service while performing precision cuts, color treatments, extensions, perms, and updos based on client preferences.
- Managed inventory control for salon products to ensure adequate supplies were available for daily operations without excess waste or shortage issues.
- Maintained a clean and organized work station, adhering to salon standards of hygiene and safety protocols.
- Continuously updated knowledge of latest trends in hair design by attending workshops, trade shows, and industry conferences.
- Developed a loyal following of clients due to excellent communication skills combined with an artistic eye for detail in crafting tailored hairstyles suited to individual tastes.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Education
Cosmotolgist -
Riverside City College
Riverside, CA07-1997
Skills
- Financial Management
- Bookkeeping
- Business development strategy
- Staff motivator
- Revenue Growth
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client and Guest satisfaction
- Training staff
- Scheduling
- Cleanliness and sanitation
- Client Relations
- Business Development
- Inventory controls
- Marketing initiatives
- Employee Relations
- Financial Management
- Account Management
- Profit enhancement
- Conflict Mediation
Timeline
Salon Manager
June Salon
01.2020 - Current
Real Estate Manager
GHI Properties
06.2019 - Current
Air BnB Manager
Self Employed
05.2019 - Current
Master Hair Designer
Self Employed
11.1997 - Current
Cosmotolgist -
Riverside City College
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