Dynamic People & Culture Manager with expertise in data-driven decision making, organizational development, and workforce planning. Proven success in enhancing employee engagement and cultivating strategic partnerships.
Overview
11
11
years of professional experience
Work History
People & Culture Manager
Food Bank for Larimer County
Loveland, CO
02.2020 - 03.2026
Developed and implemented culture initiatives to enhance both employee (52) and volunteer (11,000) engagement.
Collaborated with leadership to align culture strategy with organizational goals.
Designed and managed onboarding processes, role-specific trainings, safety trainings, and job skill development training for employees and volunteers.
Cultivated relationships with community partners building from 20 to over 850 partnerships.
Continuously managed staffing and fulfillment needs for all departments and expanding programs.
Maintained and audited all staff and volunteer records ensuring compliance.
Operations Manager
Crothall Healthcare Services
Greeley, CO
11.2016 - 07.2019
Streamlined operational workflows to enhance efficiency and reduce turnaround times in all Inpatient and Outpatient departments at 3 Banner Hospitals.
Supervised daily activities of 120 staff, ensuring adherence to compliance and quality standards for Crothall, Banner, and JCAHO.
Developed and implemented training programs for new hires as well as job skill development programs to improve skillsets and performance for all staff.
Analyzed key performance indicators to identify areas for process improvement and cost reduction while being accountable for HCAHPS and Voice Survey scores
Procedure Authorization Coordinator
Centers for Gastroenterology
Fort Collins, CO
03.2015 - 09.2016
Created cross-training programs for all departments from the Front Desk to Authorizations and Billing Departments
Coordinated patient authorizations, ensuring compliance with insurance requirements and operational protocols.
Facilitated communication between healthcare providers and insurance companies to expedite authorization processes.
Reviewed and verified medical documentation for accuracy to support authorization requests.
Implemented process improvements that enhanced efficiency in the authorization workflow.