Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Schrodel

Massey,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Intermittent Store Manager

Tractor Supply
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

Assistant Store Leader

PetSmart.
02.2006 - 09.2023
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Maintained open door policy to help employees feel comfortable voicing concerns.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Received store deliveries and transported items to correct facility locations.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Kept store properly maintained to specific corporate standards.
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Energy Specialist

Massey Home Connections
08.2019 - 12.2022
  • Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.

Education

BPP Infiltration & Duct Leakage Certified -

Building Performance Institute,inc
10.2019

High School Diploma -

Dover High School
Dover, DE
06.2006

Skills

  • Customer relationships
  • Team development
  • Mentoring and coaching
  • Policy execution
  • Loss prevention
  • Employee management
  • Merchandising
  • Planning & organizing
  • Multitasking
  • Hiring and Retention
  • Performance Evaluations
  • Onboarding and Training
  • Time Management
  • Staff Management
  • Inventory Management
  • Management Scheduling and Time Records
  • Inventory Monitoring and Management
  • Shipping Method Optimization
  • Forklift Operator Certification
  • Physical Strength and Stamina
  • Energy Audits
  • Insulation Installation

Timeline

Intermittent Store Manager

Tractor Supply
09.2023 - Current

Energy Specialist

Massey Home Connections
08.2019 - 12.2022

Assistant Store Leader

PetSmart.
02.2006 - 09.2023

BPP Infiltration & Duct Leakage Certified -

Building Performance Institute,inc

High School Diploma -

Dover High School

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Kimberly Schrodel