Years of professional experience in the medical field
Kimberly Schroeder
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
10
10
Years of professional experience in administrative assistance
15
15
Years of professional experience in leadership roles
15
15
Years experience in Microsoft programs and CRM's
Work History
Operations Manager
Medical Cannabis Outreach
06.2022 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Answered approximately 30 incoming calls, emails from patients with questions or to schedule an appointment.
Administrative Supervisor
Mary Clifton, MD
12.2018 - 06.2022
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Managed approximately 60 incoming call, emails, social media inquiries a day from patients.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Oversaw appointment scheduling and itinerary coordination for both patients and doctor.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Travel Agency Owner
African Bliss Safari's & Adventures, LLC
09.2018 - 05.2022
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
- Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Managed approximately 40 incoming call, emails a day from customers.
Education
LPN II - Practical Nursing
Pinellas Vocational Technical Institute
St. Petersburg, FL05.1991
Skills
Problem-Solving
Team Leadership
Planning and Implementation
Logistics Management
Data Management
Data Analysis
Document Control
MS Office
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Work from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Medical Cannabis Outreach
06.2022 - 07.2024
Administrative Supervisor
Mary Clifton, MD
12.2018 - 06.2022
Travel Agency Owner
African Bliss Safari's & Adventures, LLC
09.2018 - 05.2022
LPN II - Practical Nursing
Pinellas Vocational Technical Institute
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