KIMBERLY SCHUH
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
38
38
years of professional experience
Work History
HOA Community Manager
GUD Community Management
03.2023 - 05.2024
- Managed multiple neighborhood communities focusing on guidance of their Declaration of Conveyance, Conditions, and Restrictions to multiple HOA Board of Directors and homeowners
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved homeowner complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Produced reports about community activities to keep owners and Board of Directors informed.
- Developed annual operating budgets and forecasts.
Restoration Manager
Norton/LifeLock
05.2010 - 03.2023
- Managed team of fifteen Restoration Specialists for the Restoration Department by conducting performance reviews, merit increases, monthly one on ones, and weekly huddles. Worked closely with Human Resources for any reprimands needed and conducted all interviewing, hiring and firing for the department.
- Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Demonstrated commitment to continuous personal development by attending industry workshops and seminars, ultimately applying new knowledge to improve our team''s performance.
- Established strong relationship with team, fostering trust and confidence.
- Maintained a secure environment by enforcing strict requirements and standards among team members associated to client personal identifiable information (PII), resulting in higher productivity levels and increased employee morale.
HP Public Sector Sales
Direct Alliance Corporation
06.2009 - 05.2010
- Sold HP computer product to public sector government entities.
Manager/Warranty/Bid Specialist
Insight, Inc.
10.2002 - 11.2008
- Held a position of Bid Specialist which included assisting onsite sales representatives with obtaining rebate and discount pricing for their large computer sales opportunities. Promoted to Manager. Managed a team of eight Bid Specialists which included conducting performance reviews, monthly one on ones, and side by sides. Worked closely with Human Resources for any reprimands needed and conducted all hiring for the department.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant
Tosco/Conoco Phillips
06.2000 - 09.2002
- This Administrative Assistant role consisted of assisting two Directors within the Construction and Engineering Department which built all Circle K's throughout Arizona. Role included maintaining all calendars, created meeting minutes, conducted all travel arrangements for both Directors, received all inbound calls and made outbound calls associated to the department. Also assisted the CEO when his Executive Assistant was out of the office.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Admin/Rebate Analyst
MicroAge/Pinacor, Inc.
07.1996 - 06.2000
- Administrative Assistant for eight field sales representatives by keeping calendars current, typing and tracking quotes and correspondence associated to computer sales. Promoted to the Rebate Department as Rebate Analyst in which I obtained rebate discounts for the onsite sales representatives for their large and government computer sales opportunities.
- Contributed to the development of departmental goals focused on optimizing revenue generation through effective management of rebates programs across various product lines or regions.
- Developed strong relationships with key account stakeholders, fostering trust and collaboration in resolving disputes or issues related to rebates.
- Assisted sales teams with financial modeling to support pricing decisions and maximize profitability.
- Collaborated with cross-functional teams to resolve discrepancies in rebate agreements and payments.
- Negotiated and managed financial contracts with vendors and suppliers.
Admin/Assistant Property Manager
United Development, Inc.
11.1986 - 06.1996
- Assistant Property Manager assisting the Property Manager in managing 180+ limited partnerships of land throughout Arizona. Issued payments for annual property taxes, initiated assessment billing to investors and completed distributions. Assisted Property Manager with touring potential leasing clients for land that included an office building, worked closely with construction crews for office rebuilds based on clients needs, and worked with contractors for all maintenance of buildings.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
Education
No Degree - Business Administration
Maricopa Community Colleges - Mesa Community College
Mesa, AZNo Degree - Business Administration
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Reliable, organized, and self motivated
- Proven ability to prioritize and manage projects to completion
- Excellent written and verbal communication skills
- Proficient with Excel, Word, PowerPoint, Visio, FrontPage, Salesforce, and Cisco Agent Desktop
- Analytical, high level of accuracy with close attention to detail
- Effective problem solving and critical thinking skills
- Ability to actively listen and diffuse difficult situations with tact and ease
- Well developed training and presentation skills
- Customer Support
- Staff Management
- Administrative Support
Achievements
- 2019 Promoted to Restoration Manager
- 2016 Promoted to Sr. Restoration Specialist
- 2014 Top Performer for Restoration Department in Q4
- 2013 Promoted to Restoration Specialist II
- 2012 Participated in the development of the Restoration SWAT process
- 2011 Promoted to Restoration Department as a Restoration Specialist I
- 2010 Exceeded revenue goals in pilot program within 1.5 months of 6 month program
- 2005 Insight Quarter Buster, Q3 & Q4 Sales Support Award
- 2005 Nominated to participate in Insight Leadership Training by Manager and Director
Timeline
HOA Community Manager
GUD Community Management
03.2023 - 05.2024
Restoration Manager
Norton/LifeLock
05.2010 - 03.2023
HP Public Sector Sales
Direct Alliance Corporation
06.2009 - 05.2010
Manager/Warranty/Bid Specialist
Insight, Inc.
10.2002 - 11.2008
Administrative Assistant
Tosco/Conoco Phillips
06.2000 - 09.2002
Admin/Rebate Analyst
MicroAge/Pinacor, Inc.
07.1996 - 06.2000
Admin/Assistant Property Manager
United Development, Inc.
11.1986 - 06.1996
No Degree - Business Administration
Maricopa Community Colleges - Mesa Community College
No Degree - Business Administration
Maricopa Community Colleges - Rio Salado Community College
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