Kimberly Schumm
Las Vegas,NV
Summary
Results-driven Branch Manager with 40 years of comprehensive experience in branch operations. Polished in managing branch, promoting and marketing branch products. Deeply familiar with banking rules and regulations. Friendly professional dedicated to employees and client retention..
Overview
24
24
years of professional experience
Work History
Central Support Officer
Gbank
Las Vegas, NV
05.2012 - Current
- Maintained up-to-date knowledge of banking products and services offered by the institution.
- Monitored customer accounts to identify suspicious activity and fraud prevention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served as primary contact for fraud claim inquiries.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Provided training on best practices for preventing fraud to staff members across all levels of the organization.
- Made recommendations for closing accounts and performed associated follow-up.
- Reviewed documentation submitted by customers during the dispute process and verified accuracy before issuing a decision.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
Branch Operations Manager
Gbank
Las Vegas, NV
05.2010 - 12.2021
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers and personal bankers.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Trained assistant managers on all banking and customer service policies.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Monitored staff performance and provided feedback.
Branch Operations Manager
Valley Bank of Nevada
Las Vegas, NV
10.2009 - 04.2010
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Monitored staff performance and provided feedback.
- Coached staff on policies, procedures and performance strategies.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Prepared and managed cash shipments between banks.
- Reviewed customer account information for accuracy and completeness.
Branch Operations Manager
Community Bank
Las Vegas, NV
03.2000 - 08.2009
- Resolved customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Trained assistant managers on all banking and customer service policies.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Coached staff on policies, procedures and performance strategies.
- Coordinated customer service initiatives and staff training.
- Provided guidance on best practices for handling difficult customers or situations.
Education
Associate of Arts - Early Childhood Education
Orange Coast College
Costa Mesa, CA06-1980
Skills
- Operational Support
- Teamwork and Collaboration
- Employee Development
- Performance Evaluations
- Staff Training
- Performance Management
- Customer Service
- Problem-Solving
- Client Retention
- Regulatory Compliance
- Training and Mentoring
- Staff Management
Accomplishments
- Branch Manager of the Year 2007
- Star Award of the Year 2023
Timeline
Central Support Officer
Gbank
05.2012 - Current
Branch Operations Manager
Gbank
05.2010 - 12.2021
Branch Operations Manager
Valley Bank of Nevada
10.2009 - 04.2010
Branch Operations Manager
Community Bank
03.2000 - 08.2009
Associate of Arts - Early Childhood Education
Orange Coast College