Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Scott

Kimberly Scott

Richmond,VA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

11
11
years of professional experience

Work History

Sales Associate

Five And Below
01.2019 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

3rd Key Manager

American Greetings
07.2016 - 02.2018
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Ensured compliance with all applicable laws, regulations, guidelines related to health safety standards within the retail environment.
  • Led team members in achieving daily sales targets through clear communication of expectations and consistent followup.
  • Improved store sales by implementing effective merchandising strategies and attractive product displays.
  • Enhanced customer satisfaction through attentive service and resolution of complaints in a timely manner.
  • Facilitated successful promotional events to drive store traffic and increase overall sales revenue.
  • Optimized store operations by regularly reviewing processes, identifying inefficiencies, and implementing improvements as needed.

Assistant Manager

Rainbow Clothing Store
08.2012 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Created employee schedules to align coverage with forecasted demands.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Developed strategy to increase sales and drive profits.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Education

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2003

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Customer Service

Timeline

Sales Associate

Five And Below
01.2019 - 03.2023

3rd Key Manager

American Greetings
07.2016 - 02.2018

Assistant Manager

Rainbow Clothing Store
08.2012 - 03.2016

High School Diploma -

Colonial Forge High School

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Kimberly Scott