Kimberly Stafford
Mooresville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Associate Team Lead
Aya Healthcare
San Diego, CA
01.2021 - Current
- Led a team of 5 individuals in achieving quarterly sales targets, exceeding goals.
- Maintained a positive work environment by encouraging collaboration among team members.
- Coordinated training activities for new and existing staff members.
- Developed metrics for tracking progress towards organizational goals.
- Ensured compliance with company policies, procedures, and quality standards.
- Participated in cross-functional projects aimed at improving overall business operations.
- Developed communication plans for disseminating information about process changes throughout the organization.
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
- Assigned tasks to team members based on their individual strengths and capabilities.
- Conducted performance reviews of all direct reports with feedback on areas of strength and improvement.
- Analyzed data from multiple sources to identify gaps or potential risks in operational processes.
- Responded quickly to customer inquiries, concerns, or complaints in a professional manner.
- Provided support to team members in resolving complex customer issues.
- Collaborated with other departments to ensure alignment between teams' goals and objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Created reports that tracked progress against established goals and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on operations and implemented training on daily tasks.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Organized client meetings to provide project updates.
- Contributes to the preparation of annual reviews and quarterly bonus conversations with team members.
Senior Privileging Consultant
Sound Physicians
Westlake, TX
05.2019 - 01.2021
- Supports the Privileging Team Lead and Privileging Manager as well as provides guidance, instruction and direction to individual team members
- Excels and is an expert in the Privileging Consultant (PCT) role
- Positive role model and in line with Sound's core values
- The Sound Privileging Consultant (PCT) manages the hospital privileging process for all healthcare providers providing services to a Sound Physicians managed program and partners directly with the Sound Privileging Coordinator and 3rd Party Agency contacts to ensure each provider completes the required privileging application and provides the appropriate supporting documentation as outlined by the hospital's privileging standards and bylaws
- Serves as the main point of contact for privileging for both internal and external customers
- Responsible for effectively communicating privileging updates to all necessary parties, including but not limited to Chief Medical Officers, Regional Leadership, Staffing Consultants, locums company contacts, Recruiting, etc
- Via email, phone calls, and weekly regional staffing calls
- Creates and maintains strong working relations with each of Sound Physicians clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Privileging Coordinator
Sound Physicians
Westlake, TX
10.2016 - 05.2019
- Assists all provider types, with the exception of 3rd Party practitioners, with any and all hospital privileging requirements for a specific assignment
- Partners directly with the Sound Privileging Consultant to ensure each provider completes the required privileging application and provides the appropriate supporting documentation as outlined by the hospital's privileging standards and bylaws
- Serves as the providers' main point of contact for all privileging requirements related to a specific assignment.
Intake Coordinator
Sound Physicians
Westlake, TX
11.2015 - 10.2016
- Handles administrative tasks associated with the privileging process
- The IC partners directly with the department colleagues to ensure all administrative tasks pertaining to the privileging process are completed.
Installed Sales Manager
Lowe's
Flower Mound, TX
04.2009 - 11.2015
- Responsible for overall operations of install office functions
- Responsible for the overall in-home installation sales and performance process
- Responsible for coordinating installed sales projects, effectively communicating with customers, vendors and installers
- Responsible for training associates and ensuring audit integrity
- Responsible for handling customer complaints in a timely manner.
RTM Specialists
Lowe's
Flower Mound, TX
02.2005 - 04.2009
- Responsible for the complete RTM program which includes processing paperwork, packaging and shipping, vendor contact and processing credit
- Unloaded, picked, staged and loaded products for shipping
- Resolved service issues in a timely manner, including coordinating and processing returns
- Banded, wrapped, packaged and cleaned equipment
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate
- Loaded flatbed by forklift and hand truck
- Cleared damaged items and loaded freight.
Education
High School Diploma -
Pittsburg High School
01.1997
Northeast Texas Community College
Mount Pleasant, TXSkills
- Certified in 10-key
- Time Management
- Microsoft Excel, Word, Powerpoint
- Coaching and Mentoring
- Leading Team Meetings
- Effective Communication
- Organizational Skills
- Professionalism
- Overseeing Daily Activities
- People Management
- Service Level Agreements
- Performance Evaluations
- Attention to Detail
- Analytical Skills
- Continuous Improvement
- Self Motivation
Accomplishments
Received "exceeds expectations" ratings on performance reviews.
Timeline
Associate Team Lead
Aya Healthcare
01.2021 - Current
Senior Privileging Consultant
Sound Physicians
05.2019 - 01.2021
Privileging Coordinator
Sound Physicians
10.2016 - 05.2019
Intake Coordinator
Sound Physicians
11.2015 - 10.2016
Installed Sales Manager
Lowe's
04.2009 - 11.2015
RTM Specialists
Lowe's
02.2005 - 04.2009
High School Diploma -
Pittsburg High School
Northeast Texas Community College
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