Kimberly Seguin
Warwick
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
03.2021 - 08.2025
- Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex service issues, improving response time.
- Trained new team members on company policies and customer service protocols, ensuring consistency.
- Conducted follow-up calls to assess customer satisfaction, identifying areas for service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shift Supervisor
Starbucks
12.2016 - 01.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Cafe Lead
Barnes & Noble
08.2015 - 10.2016
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Prepared and served hot or cold beverages such as coffee, espresso drinks and teas.
- Described menu items to customers and suggested appealing products.
- Wrapped, labeled and dated food items for sale.
- Created signs and displays to advertise store products or events.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Stocked customer service stations with paper products or beverage preparation items.
- Weighed, ground and packed coffee beans for customer purchase.
Office Manager
St.Judes Home Care
06.2012 - 02.2015
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
Education
Associate of Arts -
CCRI
Warwick, RI2006
High School Diploma -
Feinstein High School
Providence, RI2003
Skills
- Customer-oriented
- Safety awareness
- Cash handling ability
- Hiring and training
- Issue resolution
- Team Supervision
- Staff development
- Performance reporting
- Solutions development
- Continuous improvements
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Call management
Certification
- CPC - Certified Professional Coder
Timeline
Customer Service Representative
The Home Depot Inc
03.2021 - 08.2025
Shift Supervisor
Starbucks
12.2016 - 01.2021
Cafe Lead
Barnes & Noble
08.2015 - 10.2016
Office Manager
St.Judes Home Care
06.2012 - 02.2015
High School Diploma -
Feinstein High School
Associate of Arts -
CCRI
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