KIMBERLY SELLARS
Falls Church,VA
Summary
Experienced Membership & Operations Director with a proven track record in for-profit, non-profit, and public sectors. Recognized for driving operational excellence, strategic advancement, skill development, and fostering a collaborative culture to enhance revenue growth. Specialized in creating customized programs, educational resources, and training initiatives to address unique requirements. Proficient in evaluating impact, managing operations, and cultivating positive relationships as a servant leader and respected Director.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership Director
YMCA Metro-Washington
04.2023 - Current
- Supervise and train front desk staff, ensuring high standards of service delivery.
- Develop comprehensive onboarding SOP to streamline training processes for new hires.
- Plan and manage successful events that engage members and enhance community involvement.
- Demonstrate mastery in customer service, fostering positive relationships with all members.
- Resolve disputes related to refunds, credits, and financial matters efficiently and professionally.
- Create and oversee the membership department budget, ensuring financial accountability and resource allocation.
- Cultivate corporate relationships to establish partnerships that drive new membership growth.
- Coordinate participation in community events to expand networking opportunities and visibility.
Director of Operations
Pikes Peak YMCA
03.2022 - 04.2023
- Manage two HOA recreational YMCA facilities to meet residents' needs.
- Supervise staff including front desk, fitness instructors, and 20 seasonal lifeguards for three pools.
- Collaborate with community development and contractors to ensure facility cleanliness and maintenance.
- Direct program activities and events to align with community needs and YMCA goals.
- Recruit, train, and evaluate staff and volunteers while assessing performance.
- Develop program budget to achieve fiscal targets.
- Oversee payroll, conduct interviews, maintain employee records, and coordinate with Human Resources on new hires.
- Perform monthly expense reporting, cash reconciliation, and ensure compliance with financial guidelines.
- Conduct facility patrols to maintain safety, orderliness, and identify maintenance issues.
Leadership & Business Development Consultant
Executive Decisions Consulting
05.2015 - 06.2019
- Implemented management techniques to boost revenue and employee engagement for Parks and Recreation.
- Produced reports and recommendations for client solutions.
- Managed projects with precision to track scope and resources for organizational change.
- Designed training on Healthy Culture, Difficult Discussions, Conflict Resolution, and Leadership.
- Requested repeatedly for continued services by former clients.
- Authored an article for NRPA published in May 2017.
- Coached leaders on trust-building and corporate integrity with stakeholders.
- Led development of new processes to enhance performance and job satisfaction.
Education
B.AS - Psychology
Corban University
Salem, ORSkills
- Growth strategy implementation
- Operations oversight
- Recreation program management
- Event execution skills
- Employee training
- Membership expansion strategies
- Salesforce system instruction
- Team personnel oversight
- Resource optimization
- Philanthropic engagement initiatives
- Collaborative relationship management
- Exceptional customer service
- Revenue growth strategies
- Engagement with partners and donors
- Budget tracking and analysis
- Organizational transformation
Certification
- American Red Cross CPR, First Aid, Emergency Oxygen 05/27
- Team Leader Certification
Affiliations
Member, The National Recreation and Park Association (NRPA)
Publications
Attitudes of Influential Leadership: NRPA, May 2017
Speaker/Trainer
- Most frequently requested presentations include:
- "The Be-Attitudes of Influential Leadership"
- "The Symphony of Difficult Discussions & How to Orchestrate Them Effectively"
Timeline
Membership Director
YMCA Metro-Washington
04.2023 - Current
Director of Operations
Pikes Peak YMCA
03.2022 - 04.2023
Leadership & Business Development Consultant
Executive Decisions Consulting
05.2015 - 06.2019
B.AS - Psychology
Corban University
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