Kimberly Shadden

• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.
• Answered phone calls for ER physician and nursing staff and handling patient inquiries.

• Provided prompt mail delivery to businesses and residences on specified route.
• Operated vehicles and equipment to transport packages and mail pieces.
• Sorted and cased hundreds of pieces of mail each day with high accuracy.
• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Handled mail and packages with care to prevent damage during delivery.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Observed traffic and safety regulations for safe transport and delivery of mail.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Generated monthly accounts receivable reports to submit developments for management review.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Matched purchase orders with invoices and recorded necessary information.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Entered figures using 10-key calculator to compute data quickly.

Traveled to several States and their counties for courthouse research to determine land and mineral ownership as well as due diligence on drilling and well production. Creating reports on my findings. Use of Word and Excel as well as other Company required programs.